Front Desk Host

Position Purpose

Welcome and check-in members and guests to the restaurant outlets at the club, assist Front Desk operations to ensure member experience is meeting club standards and tasks are completed efficiently.

Duties and Responsibilities

• Welcome members and guests to the club with a positive and warm attitude
• Take restaurant reservations accurately and efficiently
• Answer phone calls and emails with confidence and professional verbiage following club standards
• Work quickly with Seven Rooms and Peoplevine systems
• Ensure all rules of the club are understood and followed by all members and guests prior to entering the club
• Assist in printing daily menus for the club
• Acknowledge and anticipates guests needs and always responds promptly to maintain positive guest relations at all times
• Inform managers and the Membership team of any guest complaints, requests or problems
• Maintain an organized and clean work area
• Follow all front office standard operating procedures.
• Resolve member and guest problems quickly, efficiently, and courteously.
• Expedite member and guest check-ins and departures.
• Provide concierge-type services to guests.
• Update group information; maintain, monitor, and prepare group requirements; relay information to all concerned staff members.
• Manage the routing of telephone, mail and other messages to members and guests.
• Maintain effective relationships and communication with all other departments.
• Perform other appropriate tasks assigned by the Front Desk Manager.

Qualifications:

• Positive attitude and willingness to learn new things regardless of previous job experiences.
• At least 2 years prior experience in customer service
• Prior restaurant or food and beverage experience a plus
• Able to work in a fast-paced environment with speed and quality.
• Good personal hygiene and grooming standards.
• Strong written and verbal communication skills
• The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.
• Knowledge of and ability to perform required role during emergency situations