Nexthink Architect

Nexthink Architect

Location: Indianapolis, IN Duration: Fulltime

Skills: Python | Powershell Salary: 130K-150K/Year

Roles and Responsibilities

Must Have Technical/Functional Skills

• Proven experience in administering and implementation of Nexthink
• Strong understanding of Endpoint management, and performance monitoring.
• Hands-on experience with scripting and automation (e.g., PowerShell, Python).
• Must have hands on experience in improvement of Dex/user experience score
• Must have done problem hunting with the help of Nexthink platform
• Have performed Value Realization of the use cases for automation
• Strong understanding of NQL(Nexthink specific)
• Have done integrations with ITSM and Chatbots
• Strong troubleshooting skills and ability to resolve complex system issues.
• Excellent communication skills to work with technical and non-technical teams.
• Familiarity with ITIL and IT service management best practices.
• Experience with Endpoint management tools (Intune, SCCM/MECM)
• Excellent analytical, communication, and stakeholder management skills

Roles & Responsibilities

• Manage and optimize the Nexthink platform, ensuring its proper functionality and helping to improve the end-user experience. Responsible for the installation, configuration, administration, and troubleshooting of Nexthink, as well as supporting the broader IT teams with insights gained from the platform's analytics
• Administer and configure the Nexthink platform to meet organizational needs.
• Perform routine system checks, troubleshooting, and maintenance to ensure optimal performance.
• Manage system integrations with other enterprise tools (e.g., ServiceNow, Active Directory, etc.).
• Maintain and manage the collection and retention of endpoint data across the organization.
• Develop and maintain dashboards, reports, and alerts to provide actionable insights into user experience and IT performance.
• Monitor endpoint performance metrics and take corrective actions when necessary.
• Provide recommendations to improve IT efficiency and end-user experience based on Nexthink analytics.
• Act as a point of contact for internal teams requiring support for Nexthink-related issues.
• Provide troubleshooting and resolution for data discrepancies or platform-related issues.
• Collaborate with support and operations teams to ensure smooth Nexthink service delivery.
• Fine-tune and optimize the Nexthink platform settings to improve performance and reduce overhead.
• Continuously analyze data patterns to enhance the overall user experience.
• Assist in Nexthink upgrades and ensure system compatibility with other enterprise applications.
• Work closely with cross-functional teams (e.g., IT support, security, and operations) to ensure that Nexthink aligns with company goals.
• Conduct training sessions for teams using the platform to ensure proper usage and understanding.
• Translate technical insights into business relevant outcomes and ROI.
• Establish governance, access controls, and best practices.
• Act as trusted advisor to IT leadership and stakeholders.
• Support enterprise initiatives such as digital workplace modernization, and hybrid work optimization.
• Improved digital experience scores and endpoint stability
• Reduced incidents through proactive insights and automation
• Faster issue resolution and improved IT operational efficiency
• Clear, measurable DEX value communicated to leadership

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.