Cisco ISE / Aruba Network Engineer

Job Summary

The Cisco ISE / Aruba Network Engineer will provide Tier 3 operational support for enterprise campus networking environments, including wired, wireless, and authentication technologies. This role is responsible for troubleshooting complex network issues, supporting critical end-user connectivity services, collaborating with engineering teams during technology transitions, and serving as an escalation point for advanced networking incidents.

Key Responsibilities

• Provide Tier 3 support for enterprise campus networking environments.

• Troubleshoot and resolve complex wired, wireless, and authentication-related network incidents.

• Serve as the primary escalation point for advanced end-user connectivity issues.

• Support and maintain Cisco wired switching infrastructure.

• Support and troubleshoot Cisco ISE authentication environments, including 802.1X implementations.

• Support Aruba wireless networking environments and associated technologies.

• Manage and troubleshoot ClearPass authentication solutions.

• Collaborate with engineering teams during technology implementations and operational transitions.

• Ensure appropriate monitoring, alerting, and operational readiness for network services.

• Participate in major incident management calls and assist with rapid issue resolution.

• Mentor and provide technical guidance to Tier 1 and Tier 2 support analysts.

• Assist in developing operational processes, troubleshooting procedures, and knowledge-sharing initiatives.

• Monitor network performance and proactively identify opportunities for service improvement.

• Support enterprise networking initiatives and operational excellence objectives.

Required Qualifications

• Strong experience supporting enterprise campus networking environments.

• Experience supporting and troubleshooting Cisco wired switching infrastructure.

• Experience working with network authentication platforms such as Cisco ISE, ICE, or ClearPass.

• Experience supporting wireless networking environments.

• Strong understanding of 802.1X authentication and network access control technologies.

• Experience troubleshooting complex end-user connectivity issues.

• Knowledge of network monitoring, incident management, and operational support processes.

• Strong analytical, troubleshooting, and problem-solving skills.

• Ability to work effectively in a fast-paced operational environment.

• Excellent communication, collaboration, and stakeholder management skills.

• Ability to mentor junior support personnel and provide technical leadership.

Preferred Qualifications

• Experience supporting Aruba wireless networking solutions.

• Experience working within large enterprise networking environments.

• Experience collaborating with Network Operations Center (NOC) and engineering teams during service transitions.

• Experience supporting highly available and business-critical network infrastructures.

• Knowledge of enterprise network security and access control technologies.

Primary Skills

• Cisco ISE

• Cisco Wired Switching

• Aruba Wireless

• ClearPass

• 802.1X Authentication

• Campus Networking

• Network Operations and Troubleshooting

• Tier 3 Network Support

• Incident Management

• Network Access Control (NAC)