Facility Cleaning Attendant

Job Description

Job Description

About Us: Lone Rock Retreat is a mission-driven retreat center supporting education leaders working to ensure every child has access to an excellent education. Located just 40 minutes from downtown Denver and 30 minutes from the Foothills, right off Highway 285, our inspiring natural setting offers a space for reflection, connection, and meaningful impact.

What Sets Us Apart: Unlike traditional hospitality environments, we are not open 365 days a year. We only host groups up to 60 people with a minimum two-night stay. Our calendar aligns with the rhythms of the education community, which often means time off during major holidays like Thanksgiving, Christmas, and New Year’s—creating a healthier work-life balance for our team.

We Take Care of You, Too. We offer a generous and competitive benefits package designed to support your health, well-being, and future:

• 100% employer-paid medical, dental, and vision insurance for full-time team members
• Option to enroll in Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Employer-paid long-term disability insurance for all full-time team members
• 401(k) plan with employer contributions
• 13 paid holidays for full-time team members
• Competitive vacation time for full-time team members
• Sick leave
• Employee Assistance Program (EAP)
• Access to “Savings Spot” for discounted pricing on a variety of products and services
• Complimentary staff meals during shifts

The role : Maintain the cleanliness, safety, and security of our campus. In addition to cleaning and maintaining common areas, this role includes guest service responsibilities and monitoring security to ensure a safe and welcoming environment for all guests. The ideal candidate is detail-oriented, customer-focused, and able to handle a variety of tasks independently.

Essential Duties and Responsibilities

• Clean and maintain Public and Back of House areas daily per checklist standards, ensuring exceptional presentation at all times
• Clean and sanitize all restroom surfaces, including toilets
• Assist in room cleaning and inspection for departing and arriving guests
• Capable of cleaning individual guest rooms as needed, including bedroom, bathroom, and floors
• Ensure guest room items and technology are present, properly placed, and fully charged between stays
• Ensure guest patio chairs and tables are clean
• Fold and organize linens and towels in guest rooms
• Help carry, lift, and deliver guest luggage, amenities, linens, and terry during arrivals, departures, and cleaning days
• Restock and organize housekeeping supplies, including wellness items and supply closets/shelves
• Occasionally, wash and dry small loads of in-house laundry (rags, cleaning cloths, slippers, etc.)
• Communicate with guests and staff via tech apps/smartphones; respond to guest needs promptly
• Accommodate guest requests during their stay, including last-minute equipment transport
• Escort emergency vehicles to needed locations
• In winter, assist in clearing snow from walking paths and guest cars
• Report any accidents or incidents immediately
• Additional tasks as assigned

Supervisory Responsibilities: No direct supervisory responsibilities

Required knowledge, skills, and abilities

• Must maintain a current, valid driver's license, clean DMV record, and meet company insurability requirements, operating vehicles safely and legally at all times
• Ability to perform job functions with attention to detail, speed, and accuracy, while delivering high levels of guest satisfaction
• Ability to troubleshoot, problem-solve, and de-escalate high-tension situations professionally
• Able to read instructions, complete written reports, and communicate clearly both verbally and in writing
• Ability to identify and report maintenance issues and follow property cleanliness standards consistently
• Ability to manage time and prioritize tasks to complete duties within set windows, especially during high-occupancy or peak periods
• Respect for guest privacy, confidentiality, and personal belongings when entering occupied or vacated spaces
• Ability to work flexible hours, including weekends and holidays, based on retreat schedules.

Work environment, physical demands and others

• Ability to lift and carry up to 50 lbs frequently
• Ability to stand or walk for extended periods, up to an entire work shift
• Ability to perform repetitive motion tasks throughout a shift
• Ability to walk, climb stairs, and navigate natural terrain, uneven surfaces, and potentially slippery/icy conditions during winter months
• Knowledge of proper handling, storage, and use of cleaning chemicals and equipment, following safety guidelines
• Ability to safely operate cleaning equipment (vacuums, floor buffers, pressure washers, etc.)
• Awareness of proper PPE use (gloves, masks) when required

Pahara Institute at Lone Rock is an Equal Opportunity Employer. This job description is not intended to be, and shall not be construed as, an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Such duties, responsibilities, and qualifications are subject to change, and additional duties may be assigned at any time, with or without prior notice, at the sole discretion of Pahara Institute at Lone Rock.

All team members of Pahara Institute at Lone Rock are expected to assist any guest or team member requiring assistance and to proactively address any situation as necessary to ensure a positive experience for all individuals on the premises.