Electronic Services Senior Associate

Job Description

Job Description

The primary role of an Electronic Services Senior Associate is to ensure that the delivery of Electronic Payments, Wire Transfers, Bill Payments, and Instant Payments are timely, accurate, and compliant with regulatory requirements and operational guidelines. Your expertise in the various payment methods will ensure seamless transactions for our members. Additionally, you will effectively provide support to staff inquiries and escalations.

Key Responsibilities

Electronic Services

• Assist the supervisor in overseeing the day-to-day operations.
• Offer guidance to Electronic Services associate on handling member inquiries.

Payment Processing

• Initiate, verify, and execute payments.
• Ensure payments are delivered promptly according to specified deadlines.

Monitoring and Reconciliation

• Monitor daily activities to detect and resolve discrepancies.
• Reconcile with internal records.

Member Service/Support

• Address escalated member inquires and issues.
• Offer solutions to our members.
• Handle returns and adjustments efficiently to minimize impact on members.
• Investigate and resolve transaction errors and exceptions.

Compliance and Regulation

• Ensure adherence to internal policies, regulatory requirements, and industry standards.
• Participate in training sessions to stay informed about the industry trends and regulatory changes to enhance expertise.

Reporting and Documentation

• Prepare and maintain detailed reports.
• Maintain accurate records for audit purposes.
• Identify, assess, and mitigate potential risks associated with the payments.

Additional Responsibilities

• Collaborate with IT to resolve system issues.
• Identify opportunities for process enhancements.
• Assist the supervisor with staff training.
• Participate in meetings with other departments.
• Perform other duties as assigned.

Skills

• Microsoft Office 365 applications
• Time Management
• Data Governance and Compliance
• Regulatory Requirements

Qualifications & Experience

• Four years of experience in a similar position at a financial institution or an equivalent role
• High School Diploma

Minimum Physical Requirements and Working Conditions

• Sit for prolonged periods at a desk, working on a computer.
• Reach, bend, twist, and turn frequently.
• Lift, pull, push, and carry up to 30 pounds on occasion.

Benefits and Pay

The expected pay range for the Electronic Services Senior Associate position is $22.70 to $24.04 per hour.

This pay reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. The pay offered may vary depending on the candidate’s experience, skills, and other relevant factors.

We cover 100% of employees’ single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

About Company

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.

Make a difference one life at a time!