Diversion Center Technician [1454]

Job Description

Job Description

Position: Diversion Center Technician [1454]

Program: Amarillo, Texas – Reset Diversion

Salary range: $15.66/hr.

Shift available: Full-time

At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!”

Essential duties and responsibilities:

• Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
• Shift hours: Multiple full-time openings including weekdays, weeknights, and weekends
• On-call rotation for helping cover shifts as needed
• The Technician will serve people with mental health and substance use symptoms with criminal justice involvement
• Responsible for initial engagement with individuals served through the Diversion Center using a trauma-informed and person-centered approach
• Build rapid rapport and establish trusting relationships with clients in crisis situations
• Utilize trauma-informed and person-centered care principles to create a safe and supportive environment for clients
• Responsible for helping transport, prepare meals, and maintain a safe and clean environment for Diversion Center clients, and other duties associated with Diversion Center drop-offs
• Collaborate and participate in consultation and staffing with a multidisciplinary team of Diversion Center staff to help meet the needs of the people served by the Diversion Center
• Adheres to TPC Business Code of Conduct and reports concerns if ethical and/or business standards defined in the code are compromised

Required qualifications to be successful in the job:

• High school diploma or GED
• One semester (12 credit hours) of accredited college work; or minimum of eighth grade reading comprehension level as evidenced by score on the Adult Basic Learning Examination (ABLE) test
• Must be able to maintain composure in a crisis situation
• Must be willing to work with Law Enforcement, TPC staff across all programs, and other community stakeholders
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement under Informational Documents:  
• Must have a valid Texas driver’s license and be insurable under agency vehicle policy 
• Must be 18 years of age or older

Preferred qualifications to be successful in the job:

• Experience working with individuals with mental health and/or substance use disorders
• Experience working collaboratively with law enforcement and criminal justice systems
• Understanding of person-centered and trauma informed care principles
• Ability to build rapport quickly and effectively with individuals from diverse backgrounds
• Excellent communication, interpersonal, and conflict resolution skills

At TPC, passion and meaningful work are rewarded! We offer employees:

• Click here for TPC’s FY2027 Summary of Benefits
• 501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness
• Robust benefit offerings – Urgent Care visits for a low $10 co-pay, Medical, Dental, and Vision
• Employer paid life insurance (1.5 times employee’s salary)
• Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee’s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan
• Paid time off – PTO accrual, Holidays
• One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment
• Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan
• Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video
• Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone