Designated Support Engineer (DSE); Principal Engineer - AI Networking

Job-ID: 298916Category: Technical SupportLocation: Memphis, TN, United StatesWorkplace: On-siteSchedule: Full timePosted: 2026-10-12Closes: 2026-10-23Designated Support Engineer (DSE); Principal Engineer - AI NetworkingAt Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem. Join us to do the best work of your career and make a profound social impact as a Technical Support Principal Engineer (DSE) on our DSEProduct Services Team in Tennessee.What you’ll achieveAs a Designated Support Engineer (DSE); Principal Engineer for Networking, you will be driving resolution for the customer’s networking technology environment. Customers benefit from personalized support, coordinated service events, proactive technical engagement, and streamlined problem resolution. You will serve as a designated technical resource and trusted networking advisor for assigned customers, developing a deep understanding of their network architecture, configurations, operational requirements, and business-critical environments. You will resolve complex networking issues in a fast-paced, customer-critical environment, working on improving processes, standards, and strategies to perfect our Support Services.QualificationsTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:Essential Requirements8 to 12 years of related experience in a professional networking, technical support, network engineering, or similar technical roleDedication to quality customer service and active listening skillsRefined communication skills, especially when translating highly complex networking and technical issues to a non-technical audienceOutstanding analytical and troubleshooting skills to resolve customer issues efficiently in a timely mannerStrong knowledge of enterprise and data center networking technologies, including Ethernet switching and routing, TCP/IP, VLANs, LAG/MLAG, BGP, EVPN/VXLAN, and Layer 1–3 troubleshootingStrong knowledge of network hardware, optics, transceivers, cabling, firmware/software, and network operating systemsExperience troubleshooting complex, large-scale, and business-critical network environmentsDesirable RequirementsBachelor’s degree or higherNVIDIA-Certified Professional: AI Networking (NCP-AIN) certification or equivalent.CCNP, CCIE, or equivalent advanced networking certificationExperience with Dell Networking, NVIDIA Spectrum-X Ethernet, NVIDIA InfiniBand, SONiC, Cumulus Linux, NVOS, UFM, or similar data center networking technologiesExperience supporting large-scale AI/HPC networking environments, including high-performance Ethernet and InfiniBand fabricsKnowledge of network automation, telemetry, monitoring, and diagnostic technologiesExperience working directly with strategic or enterprise customers in a designated, dedicated, or high-touch technical support roleCompensationDell is committed to fair and equitable compensation practices. The salary range for this position is $100,980 - $130,680Benefits and Perks of working at Dell TechnologiesYour life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.comResponsibilitiesYou will:Lead troubleshooting and root cause analysis of complex customer networking issues using diagnostic tools, logs, telemetry, and advanced troubleshooting techniques.Serve as the primary technical contact for customer networking escalations, providing proactive recommendations on network health, lifecycle management, performance, resiliency, and best practices.Develop deep expertise in assigned customer environments, including network architecture, configurations, software/firmware levels, and critical business workloads.Resolve complex Layer 1-3 networking issues across Dell Technologies networking platforms, including switching, routing, VLANs, BGP, EVPN/VXLAN, Ethernet, and InfiniBand technologies.Coordinate cross-functional teams and critical escalations, ensuring effective communication, timely resolution, proactive risk identification, and ongoing customer engagement through regular technical reviews.