Underwriting Supervisor
The Money Store
Underwriting Supervisor Key Responsibilities
- Lead, mentor and manage a team of underwriters and underwriting support staff, including performance reviews, training plans, career development, and workload balancing.
- Monitor underwriting workflow metrics (turn times, decision quality, exception rates, resubmissions) and drive process improvements to meet or exceed SLAs.
- Partner with origination and operations teams to set clear submission requirements, reduce rush applications and resubmissions, and reinforce communication and quality expectations.
- Collaborate with operations (processing, closing) to ensure smooth hand-off of transactions, clarity of roles, and no bottlenecks exist between departments.
- Review complex or high-risk underwriting files and provide final decisioning when needed or escalate appropriately.
- Maintain up-to-date knowledge of mortgage regulations, credit policy changes, and market conditions; interpret how changes impact underwriting practices.
- Implement and oversee quality control processes within underwriting (e.g., audit of underwriting decisions, exceptions analysis, root-cause reviews) and apply findings to drive continuous improvement.
- Communicate underwriting metrics, trends and insights to senior leadership, suggesting actionable improvements and providing regular reporting.
- Foster a high-performance, "one-team" culture promoting collaboration, accountability, continuous training and feedback loops between underwriting, operations, sales and compliance.
- Bachelor's degree (Finance, Business, Risk Management, or related field) or equivalent experience.
- Minimum of 5-7 years of underwriting experience in mortgage lending (conventional, FHA, VA, Non QM, USDA, and Jumbo) with at least 4 years in a supervisory or management role.
- Deep knowledge of credit, income, assets, loan documentation, appraisals, and condo reviews
- Proven track record of managing teams, setting standards, driving process improvements and meeting key performance metrics.
- Excellent leadership, coaching and interpersonal communication skills; ability to build strong relationships across origination, operations and senior leadership.
- Analytical mindset with ability to interpret metrics, identify trends and implement improvement plans.
- High integrity, strong decision-making skills, attention to detail, and ability to maintain risk controls while supporting business growth.
- Time Management skills are a must-have
- Experience working in Encompass and familiarity with workflow automation tools.
- Experience in developing and implementing checklists, SLAs and standardized playbooks for underwriting teams.
- Knowledge of multiple product lines (e.g., conventional, jumbo, non-QM, and portfolio).
- Prior involvement in multi-department process improvement, including collaboration with sales, processing, closing and QC/compliance teams.
- FHA and VA delegation is required
- Proven ability to work in fast paced environments and maintaining a positive customer service based attitude
Vacancy posted 2 days ago
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