Operations Lead

Operational Excellence Team Lead

The Operational Excellence Team in Enterprise Services is seeking a detailed oriented, collaborative individual to drive maturity of the Enterprise Services Value Levers.

The Operations Lead will be instrumental in building and maturing the operational framework that supports ES Service Owners. This role will drive consistency, transparency, and efficiency across service delivery. The individual will partner closely with ES Service Owners and cross-functional teams to strengthen collaboration and enhance communication channels.

What You Will Do:

• Design and deliver standardized Service Owner playbooks outlining processes, tools, and best practices to drive consistent service execution
• Establish and govern recurring cadences, forums, and communication channels that enable effective interaction between Service Owners and partnering functions
• Maintain and regularly update the enterprise service portfolio to ensure accuracy, clarity, and alignment
• Own and govern centralized repositories of standards, documentation, metrics, and tools supporting Service Owner and Value Levers operations
• Partner with the Performance Insights team to identify digital solutions and automation opportunities that improve service delivery, transparency, and operational efficiency
• Lead service management improvement engagements and projects to enhance quality and performance of service delivery

Qualifications You Must Have:

• Typically requires a University Degree or equivalent experience and minimum 10 years prior relevant experience, or An Advanced Degree in a related field and minimum 7 years' experience
• Excellent written and verbal communication skills
• Proven experience in operational excellence, strategic planning, or related fields
• Knowledge of Lean, Six Sigma or CORE tools and principles
• Familiarity with change management principles and methodologies
• U.S. citizenship is required, as only U.S. citizens are authorized to access the financial management system due to government contractual requirements.

Qualifications We Prefer:

• Existing knowledge of the ES Services
• Strong ability to work independently as well as collaboratively with cross-functional teams.
• Proven strategic thinking skills, with the ability to align projects and initiatives with organizational goals
• High level of initiative, with proactive approach to problem-solving and decision-making

What We Offer:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

This position is classified as:

Remote : Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Cedar Rapids, IA is the preferred location.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.