SR. IT TECHNICIAN - Helpdesk

Who We Are: We provide computer support for the Mechanical Engineering Division focusing on systems, storage, backups and networking.

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

By joining our team, you will receive an additional $500 in your first paycheck, minus taxes.

Objectives of this Role: Provide end-user support for Windows systems.

Install a variety of engineering and general purpose software for users.

Setup new computers and peripherals for users.

Daily and Monthly Responsibilities: Support our division desktop/laptop systems with computer system maintenance, software installation, problem diagnosis/resolution, hardware deployments, and general support of Windows and MAC systems.

Perform both local and remote support as needed for hardware/software issues.

Work as a team member to provide excellent customer service to our division staff of approximately 400.

Deliver hardware and technical support throughout SwRI campus.

Requirements: Requires a high school diploma or equivalent.

IT support related coursework or certifications preferred.

5+ years: General computer helpdesk experience.

For those with an IT related Associate's degree, 4 years of work experience is required.

Must be detail-oriented, having outstanding communication skills (both written and verbal), and excellent at multi-tasking and problem-solving.

Should have ability to work independently in the absence of specific instructions on a number of tasks with a high degree of accuracy and have excellent organizational skills.

Familiarity with Desktop Central and Sentinel One desired. xhyhwjd

A valid/clear driver's license is required.