Retention Data Analyst

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About the team:

Product Management is a team of unique and driven individuals who thrive on identifying customer needs, translating it into products or services and rallying the company into turning that vision into a reality. We are game changers who create, disrupt, and start things with the goal of delivering the very best for our customers. Our team is constantly pushing the bar higher in our thinking and doing, all while solving problems in creative, fun, and analytical ways. Although we are a small team, we make a big impact!

Who we are looking for:

We are looking for a Retention Data Analyst who loves analyzing data and discovering the stories behind the numbers. You're passionate about learning new things and sharing what you know with colleagues. You're results-oriented and love smashing goals. If you value collaboration and teamwork, we're looking for you!

Still interested? Here's what the role looks like:

The Retention Data Analyst will focus on handling data needs of retention programs and other Product Management-driven initiatives. They will be responsible for applying expertise in data analysis and visualization to see beyond the numbers and understand what drives the performance of our products and retention programs. You must be able to execute data writing, scripts, and create reports/dashboards. You are responsible for managing and creating table relationships, ad-hoc analytics, SQL queries, application development, and dashboard content. Lastly, you will present data through Power BI, SSRS, and Excel.

• Collect, analyze, and summarize complex data into easy-to-understand actionable insights
• Use tools to extract accurate and high-quality data from our customer database and other sources
• Create and maintain quality reporting and dashboards in a way that assists the organization make better decisions
• Become well-versed in customer data to identify behaviors that indicate possible lifecycle changes (examples: churn, stickiness)
• Analyze data trends and identify root causes
• Work closely with key cross functional teams such as the data analysts and IT to solve business problems.
• Build dashboards on CRM platforms like Hubspot Sales Hub and/or Marketing Hub
• Lead and manage defined projects or assist with milestone achievements.
• Provide support to internal customers via training and answering questions related to reports and dashboards created.
• Other duties assigned.

Candidates must show:

• Technical skills - proficiency regarding database design development, data models, techniques for data mining, and segmentation
• Mathematical skills - to help collect, measure, organize, and analyze data
• Collaboration skills - Must be able to work cross-functionally with other departments
• Presentation skills - is comfortable with delivering briefings and reports to colleagues, conduct training sessions, and any other tasks related to speaking in front of an audience
• Oral and written communication - speaks clearly and persuasively in positive or negative situations, listens carefully, provides clarification, responds well to questions, and edits work for spelling and grammar.
• Process oriented - knows and understands how to create efficient scalable and repeatable processes.
• Interpersonal skills - maintains confidentiality, listens to others without interrupting, and remains open to

other ideas and willing to try new things.

• Organizational support - follows policies and procedures, completes administrative tasks accurately, and

promptly as well as support organizational goals and values.

• Attendance/Punctuality - is consistently at work and on time and ensures work responsibilities are covered

when absent.

• Dependability - must be reliable and execute job duties consistently.
• Strong sense of accountability.
• Planning skills - develop training agendas and schedules and plans on documentation outline.
• Personal effectiveness skills - innovative, enthusiastic, good interpersonal skills and problem solving skills, and develops individual competence.
• Negotiation skills - able to communicate business and internal sales teams needs and wants, listens to feedback, and comes up with agreement between individuals, groups, or third parties.
• Excellent office automation skills - strong working knowledge of internet and internet-based communications, network technologies and trends with a creative, innovative, enthusiastic and organized style.
• Organization skills - prioritizes and plans work activities, uses time efficiently, organizes or schedules other people and their tasks.
• Decision making - makes sound, well informed, fact-based decisions.
• Resourcefulness - having the ability to resolve issues and increase business.
• Results driven with a sense of urgency.
• Demonstrates accuracy and thoroughness; looks for ways to improve or promote quality.
• Understands and applies procedures, regulations, and policies related to areas of specialized expertise.
• Multi-tasking skills required.

This is what you need to have:

• Four (4) years of college resulting in Bachelor's degree in Computer Science or related field OR 2 or more years of related work experience preferred.
• Expert experience pulling large and complex data using SQL and writing data pipelines
• Knowledge of using Microsoft Power Bi, or similar data visualization tools
• Proficiency with Microsoft Office suite products such as Word, Excel, Powerpoint, and Outlook
• Experience in Business communication platforms such as Microsoft Teams or Slack
• Experience in using Hubspot Sales Hub and Marketing Hub, or similar CRM tools
• May require working at other locations so must have valid Guam Driver's License
• Minimum 2 years of telecommunication experience with sales.
• Experienced in utilizing current technological means of communication (i.e. Twitter, Facebook, etc)
• Personal effectiveness - participates with the team and achieves individual objectives.
• Technical - continually growing in technical capability.
• Able to contribute to team success by supporting fellow co-workers and achieving individual objectives.

Still Interested? Apply today!

GTA Val-You's:

Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer.

Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Read more about our commitment to these principles in the Department of Labor's EEO noticesand Guam Department of Labor notices.

Other applicable federal employment laws include Family Medical Leave Act (FMLA)and Uniform Services employment and Reemployment Act (USERRA).

Accommodations for Applicants with Disabilities

Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at View email address on us.edajobs.com or call us at View phone number on us.edajobs.com.

Job Type: Full-time

Salary: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k) 6% Match
• Dental insurance
• Family leave
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Tamuning, GU 96913: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person