Field Service Representative

Serve as the customer's voice for warranty and customer satisfaction Interface with the Vehicle Chief Engineer, program team members, engineering teams, and manufacturing plants Liaise between General Motors Defense and customers for HD SUV and other GMO platforms Coordinate, communicate, review, and provide support Provide technical and administrative support for maintenance, training, quality, readiness, and sustainability issues Perform vehicle disassembly, reassembly, and operational verification Determine vehicle-system serviceability and repair needs Use scan tools, multimeters, and schematics to diagnose and repair vehicle subsystems Replace worn or damaged parts with new or reconditioned parts Perform maintenance according to prescribed Technical Manuals Retrofit vehicle components according to instructions Document activities for task and reporting requirements Travel to customer locations up to 90% of the time Support warranty claims processes Identify, track, and resolve issues early Assist in developing operator and maintainer training Perform service procedure validation Complete special assignments as requested Requirements 2 years' experience in Quality, Engineering, Plant Manufacturing, Product Development, Supplier Quality, Field Service Representative, Field Service Engineering, or related experience Travel up to 90% both domestic and international Able to lift 50 pounds High degree of problem-solving skills and experience High level of oral and written communication and presentation skills Ability to work independently and identify issues through data High level of interpersonal skills to work effectively with others and in a team environment Must be a U.S. Person: U.S. citizen, U.S. permanent resident, asylee, or refugee Eligible to obtain Secret U.S. Security Clearance after hire Must be eligible to access classified information at the Secret level No immigration-related sponsorship is provided or available now or in the future Preferred: Bachelor's Degree Preferred: Education/certificates in vehicle service repair Preferred: Active Secret U.S. Security Clearance on the first day of work Core Competencies Demonstrates expertise in vehicle service repair, quality assurance, and customer satisfaction while effectively communicating and collaborating with engineering and manufacturing teams. Capable of performing technical diagnostics, maintenance, and training development in a fast-paced environment. Highest-signal resume keywords Vehicle Service Repair Quality Assurance Technical Diagnostics Customer Satisfaction Interpersonal Skills Hard Skills Vehicle Disassembly Vehicle Reassembly Operational Verification Service Procedure Validation Problem-Solving Skills Soft Skills Oral Communication Written Communication Team Collaboration Independent Work Certifications & Qualifications U.S. Security Clearance Education/Certificates in Vehicle Service Repair Industry Keywords Field Service Engineering Supplier Quality Product Development Manufacturing Tools & Technologies Scan Tools Multimeters Technical Manuals #J-18808-Ljbffr Jobtailor