CHAT Communications Agent
Four Seasons Hotels
Chat Operator
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the Location
A non-gaming oasis on the iconic Las Vegas strip. Located adjacent to Mandalay Resort & Casino, discover one of the only non-gaming and non-smoking hotels on the Las Vegas Strip. Four Seasons Las Vegas is a tranquil Five Diamond oasis with a Forbes Five-Star Spa and offers the best of both worlds: serenity in a resort-like setting paired with the energy and nightlife of one of the greatest entertainment destinations. Just outside the city, experience close-by natural wonders, including the Grand Canyon and Red Rock National Conservation Area.
On the iconic Las Vegas Strip, the luxurious Four Seasons Hotel Las Vegas, the first AAA Five Diamond property in Las Vegas, reflects the energy and excitement of one of the world's most vibrant cities.
About the Role
A chat operator is a person who has hotel knowledge and who helps website visitors. Even if it isn't a website but an app, a chat operator will handle queries over chat. Chat operators are different from email representatives because emails are not 'live.' Instead, emails take time.
What You Will Do
In addition, he/she must be a willing team player, comfortable with computer systems as well as communicating over the telephone. The Chat Communications Operator should be an experienced customer service specialist with outstanding phone and chat communication skills, the capacity to multitask, and a passion for service and hospitality.
What You Bring
Must be willing to work a flexible schedule in order to accomplish all major responsibilities and be willing to accept assignments on as need basis, to promote teamwork. This may include some evenings, weekends, and holidays.
What We Offer
Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary employee parking
Complimentary employee meals
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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