Regional Operations Manager

Regional Operations Manager

At Life Couriers, we deeply understand and care about life's critical moments – to save lives. We are here to deliver the world's most time-critical diagnostics and therapies. Wherever logistics can make the biggest difference to a patient's life, you'll find us first. We aim to be the world's foremost group of life sciences logistics experts and we are committed to constantly pushing ourselves and the market towards new solutions for the benefit of patients. Life Couriers offers customized supply chain solutions by integrating specialized logistics services, providing a seamless customer experience.

At Life Couriers, our culture is guided by our C.A.R.E. values :

• Customer Excellence – We provide customers with a patient-focused experience, ensuring every delivery supports critical moments in patient care.
• Accountability – We own our actions, conduct, and performance. We learn from our mistakes and are dedicated solution finders, driving the business forward with a patient-first quality emphasis.
• Respect – Our employees are the heart of our success. We are approachable, open, and honest with each other and work collaboratively to achieve shared goals.
• Enthusiasm – We promote a culture of engagement in what we do. We work hard but also value teamwork, knowing it will drive our future growth and help deliver outstanding patient-focused logistics solutions.

The Regional Operations Manager oversees organizational processes and operations to ensure productivity and quality in their geographical territory. Their main duties include overseeing the recruiting and hiring process, improving productivity and efficiency and managing quality standards.

Responsibilities:

• Manage the day-to-day (24/7/365) operations with individual control, judgement, and discretion to achieve company goals and customer satisfaction.
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
• Respond and interface with clients and prospects as needed and requested.
• Contribute and execute the onboarding plan of new market clients as the market grows.
• Learn and master transportation software, ELD software/Safety Tracking, Pay Systems, as well as other third-party and client software systems to support the business.
• Oversee weekly contractor commissions processes to ensure all regional contractors receive timely and accurate settlements.
• Schedule and communicate with contractors and company drivers to ensure timely deliveries.
• Ensure qualified couriers are assigned to handle specialized shipments, maintaining compliance with safety, regulatory, and client-specific requirements.
• Manage all company service-related standards to achieve on-time delivery in performance of services; suggest and implement policy changes to improve services and on-time delivery.
• Field any client calls and take responsive action as deemed necessary under the circumstances to maintain a positive relationship between the Company and the client.
• Monitor and track driver deliveries and service failures daily; determine appropriate efforts to achieve continuous improvement for customer satisfaction.
• Make client pickups and deliveries as needed.
• Other responsibilities as assigned by management.

Work Schedule:

• Monday: 9:00 AM – 5:30 PM
• Tuesday: 9:00 AM – 5:30 PM
• Wednesday: 9:00 AM – 5:30 PM
• Thursday: 9:00 AM – 5:30 PM
• Friday: 9:00 AM – 5:30 PM
• Saturday: Off
• Sunday: Off

These hours are subject to change based off business needs. Flexibility in availability is essential, as adjustments may be required to meet operational demands. Further information will be discussed during the interviewing process.

Salary Range:

$90k-$95K Annually

Requirements:

Skills Required:

• Intermediate proficiency in Microsoft Suite applications.
• Comprehension the last-mile delivery industry, our capabilities and deliver our value proposition.
• Strong interpersonal and communication skills when dealing with coworkers, drivers, and customers
• Ability succeed and thrive in time sensitive situations and maintain positive contractor relationships.
• Experience in planning, budgeting, and implementing efficient transportation strategies.
• Ability to build consensus and relationships among managers, partners, and employees.
• Strong leadership skills with experience managing a team and developing a positive workplace culture.
• Organized, attentive to detail, accountable, open-minded, coachable, self-starting, solid follow-through, and multi-tasking.
• The ability to leverage data analytics to enhance operational efficiency and customer satisfaction.

Travel & Work Conditions:

• Ability to travel up to 20% of the time.
• Occasionally required to lift up to 55 pounds.
• Possible exposure to extreme hot or cold weather elements when outside or driving.
• Primarily sedentary work environment and occasionally requires heavy work strength levels.

Education and Experience:

• Bachelor's degree in Operations Management or related field.
• Minimum of 2 years Logistics, Distribution and/or Transportation/Supply Chain Solutions experience.
• 2+ years of management experience required.
• Possesses a valid CDL Class C driver's license with Hazmat Endorsement with no more than 2 moving violations or at fault accidents in the last 3 years.
• NOTE: You will have 30 Days from date of hire to obtain if not already held.
• Life Couriers will cover the cost of obtaining a CDL-C License backed by a 1-year promissory note of employment.
• Pass a Security Threat Assessment (STA) from the Transportation & Security Administration (TSA) to handle items for air cargo and deliver said items to the airport for shipment and maintain this authorization.
• Ability to pass a DOT drug test to meet FMSCA requirements.

Work Authorization:

• Must be authorized to work in the United States without any type of work authorization or work sponsorship now or in the future.

Safety Sensitive Position:

• Yes

What we offer:

• Weekly pay.
• Medical, Dental, Vision Insurance are available to employee on the first of the following month after hire.
• 401(k) with match.
• Short- & Long-Term Disability.
• Employee Assistance Program.
• Company paid and optional Life Insurance.
• Optional Hospital, Critical Illness, and Accident Indemnity Insurance.
• Paid Time Off & Sick Pay.
• Advancement opportunities in a fast-growing organization.

Life Couriers is committed to a diverse and inclusive workplace. Life Couriers is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.