Account Manager

Job Title

Accountable for the retention of business and growth of net revenue with existing accounts and the management and coordination of all customer service efforts initiated by one or more station departments to ensure consistent and high level service quality and customer satisfaction. Models and acts in accordance with our guiding principles and core values.

Responsibilities:

• Coordinate and provide direction for customer service efforts from all station departments involved with the assigned account(s) working with the managers and supervisors to ensure a consistent and high level of customer service is maintained.
• Create, implement and maintain standard operating procedures for each client.
• Serve as the primary contact for all communications with the assigned account(s).
• Prepare management reports that track adherence to standard operating procedures and review results with clients on a regular basis.
• Build strong relationships with customers by staying in constant communication to ensure day to day and long-term needs are met
• Manage customer expectations and provide exceptional customer service
• Work with Implementation team on successful opportunities to ensure accuracy in our pricing program
• Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts
• Participate in rate calculations, report preparation and customer presentations for all large-spend bids
• Ensure customer commitments are met, working with internal teams and executing operational tasks as needed
• Identify, manage and build new business relationship in the target market
• Collaborate and provide assistance to Customer Service Manager in delivering optimal transportation service solutions.
• Maintain a database of clients, prospects, partners and vendors
• Monitor market conditions, product innovations, and competitors' products, prices, and sales
• Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports
• Consult with clients to resolve problems and to provide ongoing support
• Coordinate prospect, sales and current customer meetings working closely with CEO and KAM
• Perform other duties as assigned.

Requirements:

• Bachelor's Degree in Business, Marketing or a related field of study preferred or an equivalent combination of work experience and education - Preferred
• Knowledge of Customs Trade Partnership Against Terrorism (CTPAT).
• Expert with MS Office suite
• Strong quantitative, analytical, and problem-solving skills.
• Strong leadership ability and customer service awareness.
• Must be effective at developing strong relationships and influencing others.
• Process oriented with good project management skills; capable of managing multiple tasks simultaneously.
• Strongly motivated with sense of urgency
• Knowledge of industry trends, supply chain processes, best practices, and compliance requirements.
• Deep experience in solving problems across the end-to-end supply chain.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, employees, and customers.

TRAVEL REQUIREMENTS:

• Ability to travel domestically up to 5-10%

iDC Logistics Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of the company's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company's business, competitive considerations or the work environment changes.