General Manager

Big Horn Heating and Cooling has been serving Mountain West families and businesses for over 20 years!

With shops in Billings, Cody, Worland, and Jackson, we are the leading provider of HVAC maintenance, service, and installation for residential and commercial customers in Idaho, Montana, and Wyoming. We are looking for top-tier talent to join our team and bring our excellent level of customer service to the community.

We invest in our employees' career development, covering their Journeyman licensing and training/continuing education. We promote our career development philosophy of "learn more, earn more" to all of our coworkers.

We offer an outstanding company culture, a 401(k) program w/ company match, health insurance, PTO, and competitive compensation with SPIFFS.

Position Summary

The General Manager / Operations Manager oversees all aspects of daily operations, ensuring efficient workflow, profitability, and high-quality service delivery. This role provides leadership across departments, including service, installation, sales, finance, and administration, while implementing strategic initiatives, managing budgets, and maintaining compliance with company policies and industry standards.

Essential Duties and Responsibilities

• Oversee daily operations across all company departments, including service, installation, sales, and administrative functions
• Develop, implement, and enforce operational policies, procedures, and best practices
• Monitor key performance indicators (KPIs) and operational metrics to ensure efficiency and profitability
• Manage departmental budgets, labor costs, materials, and operational expenses
• Lead, coach, and mentor department managers and staff to achieve performance goals
• Ensure compliance with safety regulations, building codes, and company standards
• Collaborate with executive leadership to develop and execute strategic plans
  Evaluate operational processes and recommend improvements for efficiency and cost savings
• Resolve escalated customer issues or operational challenges in a timely and professional manner
• Review and approve reports, contracts, work orders, and project documentation
• Oversee hiring, training, and performance evaluations for key staff
• Foster a culture of teamwork, accountability, and continuous improvement
• Maintain strong relationships with clients, vendors, and partners
• Ensure the company meets quality, safety, and customer satisfaction goals
• Perform other related duties as assigned

Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Operations Management, or related field preferred
• 5–10 years of experience in management, operations, or leadership roles, preferably in HVAC, construction, or service industries
• Proven track record of managing multiple departments and leading teams to achieve operational and financial goals
  

Licenses & Certifications

• Valid driver’s license with acceptable driving record
• Additional certifications in management, safety, or industry-specific credentials preferre d

Knowledge, Skills, and Abilities

• Strong leadership, management, and decision-making skills
• Excellent communication, interpersonal, and negotiation abilities
• Knowledge of operational processes, financial management, and business strategy
• Strong problem-solving and analytical skills
• Ability to develop and implement policies, procedures, and best practices
• Proficiency in Microsoft Office Suite, project management tools, and industry software
• Customer-focused mindset with strong service orientation
• Ability to manage multiple priorities in a fast-paced, dynamic environment

Physical Demands

• Ability to sit, stand, or walk for extended periods
• Ability to occasionally lift office or field materials up to 50 pounds
• Ability to visit job sites and offices as required
  
• Office-based with frequent interaction with department managers, staff, and clients
• Job site visits may involve exposure to mechanical equipment, noise, and varying weather conditions
• Fast-paced environment with multi-department oversight

Schedule

• Typically Monday through Friday
• May require evenings, weekends, or on-call availability to address operational issues

Performance Expectations

• Ensure operational efficiency, profitability, and quality service delivery
• Lead and develop staff to achieve departmental and company objectives
• Maintain compliance with company policies, safety standards, and industry regulations
• Support strategic growth initiatives and overall business performance

Equal Employment Opportunity Statement

The Company is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

Disclaimer

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.