Administrative Assistant

Our client, a well-established locksmith and security services company in New Bedford, is seeking a dependable and organized Office Administrator / Customer Support Representative to join our team. This role is ideal for someone who enjoys working with customers, managing office operations, and helping coordinate service technicians and drivers.

Pay Rate: $20 per hour

Responsibilities:

• Answer incoming phone calls and assist customers with service requests and inquiries
• Schedule appointments and coordinate locksmith service calls
• Dispatch and communicate with drivers/technicians to ensure timely service
• Prepare work orders, invoices, and other office documentation
• Maintain customer records and update databases
• Handle general administrative and clerical duties
• Process emails and provide excellent customer support
• Assist with day-to-day office operations in a fast-paced environment

Qualifications:

• Prior office administration, customer service, or receptionist experience preferred
• Strong communication and organizational skills
• Ability to multitask and prioritize in a busy environment
• Comfortable using Microsoft Office and basic computer programs
• Professional phone etiquette
• Reliable, detail-oriented, and self-motivated
• Dispatching or service coordination experience is a plus but not required

What We're Looking For:

The ideal candidate is friendly, dependable, and able to keep operations running smoothly while providing exceptional service to customers. Experience in a service-based business, such as locksmith, HVAC, plumbing, or other trade-related industries, is helpful but not required.