Sales & Customer Service Lead

Company Description Golden Age Builders is a licensed and insured boutique, family-owned business based in West Hollywood, CA, specializing in modernizing and improving homes and businesses. The company focuses on delivering high-quality craftsmanship and personalized service tailored to each client’s vision and needs. Golden Age Builders emphasizes trust, transparency, and clear communication throughout every project. Team members work closely with clients to enhance their spaces and positively impact their daily lives. The company values a collaborative, professional environment where individuals can grow and contribute to meaningful projects. Role Description We are seeking a driven, energetic, and highly organized Construction Dispatcher & Lead Coordinator to join our growing team. This position plays a critical role in helping homeowners begin their remodeling journey by providing exceptional customer service, qualifying leads, scheduling consultations, and supporting our sales team. The ideal candidate is an excellent communicator who enjoys speaking with people, thrives in a fast‑paced environment, and is motivated by performance‑based compensation and career growth opportunities. This is an excellent opportunity for someone looking to build a long‑term career in the construction and home improvement industry. Responsibilities Answer inbound calls from prospective and existing clients regarding construction and home improvement services. Make outbound calls to follow up with leads, answer questions, and assist homeowners throughout the sales process. Qualify prospective clients and gather information regarding their projects and goals. Schedule consultations and estimates for the sales and project management teams. Confirm scheduled appointments with homeowners and coordinate schedules to maximize appointment attendance. Provide clear and professional explanations of company services, project timelines, and processes. Establish rapport and build trust with homeowners through exceptional communication and customer service. Maintain accurate records, notes, and lead status updates within the company CRM. Track appointments, follow‑ups, and lead activity to ensure a smooth sales process. Coordinate with internal team members to ensure efficient communication and lead management. Assist with administrative and operational tasks as needed to support company growth. Qualifications Required Qualifications Minimum of two (2) years of customer service, dispatch, appointment setting, call center, or sales experience. Strong verbal communication skills in English with the ability to confidently engage homeowners and prospective clients. Excellent organizational and time management skills. Professional, dependable, and comfortable working in a fast‑paced office environment. Strong attention to detail and ability to manage multiple tasks simultaneously. Self‑motivated, coachable, and team‑oriented. Proficient with computers, email, and basic software applications. Preferred Qualifications Experience in construction, home improvement, restoration, roofing, HVAC, solar, or other home service industries. Experience handling inbound leads and appointment scheduling. Familiarity with CRM software is a plus. What Success Looks Like Highly organized and detail‑oriented. Comfortable speaking with homeowners throughout the day. Able to build rapport quickly and professionally. Reliable, proactive, and solutions‑oriented. Motivated by goals, performance incentives, and professional growth opportunities. Compensation and Benefits Base pay: $18.00 - $30.00 per hour, depending on experience. Performance‑based bonuses and commissions available starting on day one. Opportunities for compensation increases based on performance. Ongoing training and mentorship. Career advancement opportunities within a growing construction company. #J-18808-Ljbffr Golden Age Builders