Field Support Representative

Job Description
Job Description
Job Description: Field Support Representative
We are seeking a dedicated Field Support Representative to provide exceptional support to our dealers. This role involves a significant amount of phone-based support, as well as some email-based communication, to assist with technical troubleshooting and ensure efficient resolution of issues.
Responsibilities
* Provide approximately 90% phone-based support and 5-7% email-based support.
* Take inbound calls to assist dealers with technical troubleshooting.
* Partner with dealers to achieve first-call/first-time resolution.
* Review and interpret wiring diagrams accurately.
* Utilize knowledge of electrical measurement tools and diagnostics.
* Issue control numbers and coordinate with other departments as needed.
* Monitor and respond to a shared email inbox.
* Complete documentation related to dealer/customer interactions.
* Occasionally assist with special projects such as campaign support, training materials, and quick-reference documents.
Essential Skills
* Proven troubleshooting skills, particularly within electrical and/or mechanical systems.
* Ability to read and interpret wiring diagrams effectively.
* Great customer service skills with a personable attitude and excellent communication abilities.
* Minimum of 2 years technical troubleshooting experience.
* 1 year experience using computers for data entry.
Additional Skills & Qualifications
* Experience in field service and customer support.
* Capability to work on higher-level projects depending on the project needs.
Job Type & Location
This is a Contract to Hire position based out of Waukesha, WI. Pay and Benefits
The pay range for this position is $24.00 - $27.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending