Payment Processing Specialist

Job Description

Job Description

Payment Processing Specialist

Peachtree Corners, GA | Full-Time | In-Office | $65,000 – $75,000

About the Organization

Our client is an established, mission-driven nonprofit based in the Greater Atlanta area. The organization administers specialized state tax credit programs that direct millions of dollars annually to vital educational and healthcare initiatives. As they expand their footprint into new regional markets and establish new strategic partnerships, they are seeking a detail-oriented Payment Processing Specialist to manage the high-volume contributions that fund this impactful work

This small, close-knit team puts its employees first. There’s no office politics, and everyone pitches in to get the job done. You’ll get thorough training and work side by side with an experienced team member until you’re fully confident in the role.

What You’ll Do

• Process high volumes of contributions received by check, electronic check/ACH, credit card and stock transfer
• Match incoming payments to the right tax credit approvals and keep contributor records accurate
• Reconcile payment activity using bank reports and exports from the credit card gateway
• Run and monitor automated workflows that move payment data into internal systems, then find and fix any errors or exceptions
• Research and resolve payment discrepancies quickly and accurately
• Talk with donors and partners by phone and email to answer questions and resolve payment issues, always professionally and promptly
• Support several related programs, with focus shifting by season or quarter (the core process stays the same)
• Help improve processes and pitch in on other team projects during peak periods

What You’ll Bring

• 2+ years of experience in payment processing, accounts receivable, cash application, bookkeeping or a similar role
• Comfort with Excel, including sorting, filtering, organizing large data sets and building pivot tables. You don’t need advanced formulas or macros. You do need confidence working in spreadsheets and the drive to figure things out.
• Exceptional attention to detail. Accuracy matters when you’re dealing with money and taxes.
• A true customer-service mindset. You enjoy helping people and are comfortable talking with donors when something needs to be resolved.
• Strong organization and the ability to handle repetitive, high-volume work without losing focus
• Sound problem-solving skills and a willingness to research, ask questions and learn
• Discretion with confidential financial and contributor information
• Dependability, plus the ability to work independently once trained

Schedule & Location

• Monday – Friday, 8:30 AM – 5:00 PM
• 100% on-site in Peachtree Corners, GA

Why You’ll Love It Here

• Work that makes a real difference for students and rural communities
• Hands-on training and a team that wants you to succeed
• A collaborative, employee-first culture with an open-door policy
• Stability with an established organization that is growing
• Competitive salary and benefits