Call Center Representative

Job Description

Job Description

Join SmartFinancial: Empowering Insurers with Cutting-Edge Technology

Welcome to SmartFinancial, where our mission is clear: to drive growth and success for insurance agencies through our industry-leading technology! Voted one of the Best Places to Work for four consecutive years, we are one of the fastest-growing tech companies.

We are a leading insurance marketplace, connecting millions of shoppers to our network of insurance partners.

Job description:

We are a leading insurance marketplace, connecting millions of shoppers to our network of insurance partners.

We are looking for the BEST sales talent out there. We offer Uncapped Commission: Our top reps are earning $80-90k in commissions and performance bonuses!

We are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be responsible for reaching out to potential customers, reviewing insurance product options and connecting with our licensed agents. The ideal candidate will possess excellent communication skills, a passion for technology sales, and the ability to engage customers effectively through warm calling techniques.

Responsibilities:

• Conduct 200+ outbound calls/day to prospective customers to introduce products and services.
• Develop a thorough understanding of our product offerings to address customer inquiries effectively.
• Encourage the customer to receive a competitive quote from a licensed agent
• Engage in warm calling strategies to build rapport with potential clients.
• Meet or exceed daily call quotas while maintaining a high level of customer satisfaction.

Requirements:

• Previous experience in sales, telemarketing, or technology sales is highly preferred.
• Strong verbal communication skills with the ability to articulate product benefits clearly.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Ability to build rapport with customers in a fast-paced environment
• A positive attitude and resilience in handling objections or rejections during calls.
• Remote → Move to In-Office (Las Vegas, NV – near the airport) in 2026

What We Offer:

• Competitive hourly rates plus incentives and performance bonuses
• Paid training
• Employee referral bonuses
• Extensive paid product training
• Daily/weekly cash giveaways
• Advancement opportunities - We love to promote from within!!!
• Standard Office Schedule: Monday – Friday, 7:30 AM – 4:00 PM PST or 8:30 AM - 5:00 PM PST. No Weekends!
• All shifts are 8 hours with a consistent, set schedule assigned after successful training completion, great work life balance!

What It's Like To Work With Us:

Voted as one of the Best Places to Work in 2018, 2019, 2020, 2021, 2022, and 2023 and one of the fastest-growing tech companies!

• Be a part of a supportive and dedicated team
• Be able to have fun and work hard at the same time
• Work in a dynamic, energetic environment

This position is for ambitious people who desire to advance their careers and work alongside an industry-leading team!!

We're a team of dedicated people who are excited to come to work every day. SmartFinancial offers a fun and engaging company culture in which everyone is encouraged to share ideas and work together. We're always looking for excited, dedicated people to join our team.

Why You’ll Love It Here

We’d especially like to highlight our World Class Culture, which our employees say is the best thing about working at SmartFinancial. We have great SLACK channels for work and play, which keep you connected with your fellow employees throughout the day. Not to mention our top notch company events (like our Summer Beach Party with open bar, chili cook-off, annual holiday yacht party, fun office potlucks and more) that will keep you asking when the next event is. We go above and beyond to ensure our remote employees feel included in the company culture by planning virtual events alongside companywide DoorDash credits!

We also have Penny, our company mascot. Like swag themed after a pink pig wearing glasses? Just. You. Wait.

Join SmartFinancial and become a key player in driving growth for insurance agencies. Apply now, and let’s achieve success together!

SmartFinancial is an equal opportunity employer, and we celebrate diversity and are committed to creating an inclusive environment for all employees. To learn more about our results-focused culture and employee-focused perks, read more on our careers page.