Human Resources Service Center Representative

Job Description

Job Description

Chipton-Ross is seeking multiple Human Resources Service Center Representative 3's for a hybrid contract opportunity in Irving, TX.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

• High school diploma/GED or bachelor’s degree + 5 years relevant experience.

• Experience in an HR shared services or call center environment.

• Proficiency with AI driven chat bots, voice assistants, and robotic process automation (RPA) solutions.

• Utilization case-management or ticketing systems in a high-volume support environment.

• Advanced Microsoft Office skills (Excel, Word, PowerPoint).

• Strong analytical, problem-solving, and troubleshooting skills.

• Excellent verbal and written communication skills with the ability to interact effectively across all organizational levels.

• Demonstrated ability to manage sensitive or difficult situations with professionalism and discretion.

• Advanced proficiency in Microsoft Office applications including Excel, Word, and PowerPoint

Core Competencies:

• Customer-Centric Mindset

• Analytical Problem Solving

• Stakeholder Collaboration

• Continuous Improvement & Innovation

• Adaptability & Learning Agility

• Accountability for Results

• Operational Excellence

POSITION RESPONSIBILITIES:

• The Human Resources Service Center (HRSC) seeks an experienced, customer focused professional to provide Tier 1 HR Help Desk support across multiple channels (phone, chat, email, case management). This role serves as a key point of contact for employees, managers, HR partners, and external stakeholders by providing timely resolutions to HR, payroll, timekeeping, travel and expense, and employee lifecycle inquiries.

• The ideal candidate will act as a subject matter expert for high volume, complex employee inquiries across payroll, benefits, compliance, and HR policy. In addition, has experience with AI driven chat bots, voice assistants, and robotic process automation (RPA) solutions. This is a mid/senior level role requiring 5+ years of call center experience and demonstrable expertise with AI/automation tools.

• The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing; other duties will be assigned based on department needs and the position's role within the organization.

• Deliver timely, accurate, and high-quality support for HR-related inquiries utilizing knowledge-based resources, troubleshooting techniques, and AI-assisted tools while ensuring adherence to established service-level agreements (SLAs).

• Conduct thorough troubleshooting and document actions concisely in the case management system, ensuring compliance with service level agreements (SLAs).

• Manage difficult interactions with professionalism, maintaining customer satisfaction across all stakeholder levels.

• Escalate complex or sensitive issues appropriately while minimizing unnecessary escalations through effective issue resolution and sound judgment.

• Execute back-office HR tasks (employment verifications, document management, PTO donations, mail processing, W 4 updates, workplace accommodations, emergency contact activation) in accordance with company policies.

• Maintain compliance with company policies, data privacy standards, and regulatory requirements related to employee information.

• Participate in process improvement initiatives, leveraging bots and AI to streamline workflows and expand personal technical expertise.

• Collaborate with internal stakeholders and cross-functional teams to improve service delivery and operational effectiveness.

• Participate in continuous improvement initiatives by identifying opportunities to streamline workflows through AI driven chat bots, voice assistants, and robotic process automation (RPA) solutions.

• Expand technical and functional expertise through ongoing learning and adaptation to evolving HR technologies and support models.

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):

• Strong knowledge of or experience with Service Now and Workday tools.

• Strong knowledge of Human Resources and/or Shared Services practices.

• General knowledge of Payroll and Timekeeping.

• General knowledge of Travel and expense reporting.

REQUIRED EDUCATION:

High school diploma is required.

School must be accredited.

WORK HOURS:

5/40 workweek. Hybrid. In-office required Tues/Wed; Remote Mon, Thurs, Fri. (Note: hybrid days subject to change). Must be available to work during operating hours Monday – Friday; 7:00 AM – 6:00 PM CST

Join Chipton-Ross, one of the nation's leading staffing firms supporting the aerospace, defense, engineering, and technology industries.

Company Description

Join Chipton-Ross, one of the nation's leading staffing firms supporting the aerospace, defense, engineering, and technology industries.