Field Service Engineer III, National Capital Equipment Support (Cranial and Spinal Technologies / Surgical Robotics)

Field Service Engineer

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Cranial and Spinal Technologies (CST) and Surgical Robotics (SR) Field Service organization provides technical support for advanced imaging and robotic-assisted surgical systems used by healthcare providers. This team is responsible for ensuring the safe, reliable, and compliant operation of large capital equipment throughout its lifecycle, including installation, maintenance, upgrades, and service support. This position supports customers throughout the San Antonio, Texas area and is expected to reside within the territory. The role is field-based and primarily performed at customer sites, with approximately 50% travel outside the San Antonio area to support regional business needs and customer requirements.

The Field Service Engineer serves as the primary technical representative supporting CST Imaging and Surgical Robotics systems at customer sites. This role is responsible for lifecycle service activities including installation, maintenance, troubleshooting, upgrades, and de-installation of capital equipment while partnering with clinical customers, sales teams, and internal stakeholders to support system performance and customer satisfaction.

Primary Responsibilities

• Perform installation, inspection, verification, corrective maintenance, preventive maintenance, and de-installation activities for O-arm, imaging, AiBLE, and Mazor systems.
• Troubleshoot and diagnose mechanical, electrical, and technical issues to restore equipment performance and minimize customer downtime.
• Maintain accurate service records, reports, and documentation in accordance with regulatory, quality, and company requirements.
• Coordinate service activities with customers and internal partners to ensure timely completion of scheduled and unscheduled support activities.
• Analyze field service data and identify trends, recurring issues, and opportunities for product or process improvements.
• Provide technical feedback to Engineering, Manufacturing, Quality, and other cross-functional teams to support product enhancements and serviceability improvements.
• Support the development, maintenance, and continuous improvement of service procedures, documentation, and field service processes.
• Participate in the delivery of technical training and knowledge transfer activities for distributors, partners, agents, and qualified customer representatives.

Required Qualifications

• High School Diploma or equivalent and a minimum of 3 years of experience in customer support, mechanical equipment repair, electrical equipment repair, or field service support.
• Valid driver's license and ability to travel approximately 50% within and outside the assigned territory.
• Experience performing troubleshooting, maintenance, repair, or service activities on technical equipment in customer-facing environments.
• Ability to maintain service documentation and technical records in accordance with established procedures and requirements.

Preferred Qualifications

• Experience servicing medical devices, imaging equipment, or other complex electronic systems.
• Ability to troubleshoot and diagnose issues on medical equipment or large capital equipment platforms.
• Experience delivering technical training or instruction to customers, distributors, or technical personnel.
• Strong written and verbal English communication skills.
• Experience working independently in a field-based service environment and managing multiple customer priorities.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$60,000.00 - $90,000.00The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.