Assistant Service Manager

Job Description

Job Description

Assistant Service Manager, Commercial Truck – American Motors, Commerce City

American Motors in Commerce City is seeking a highly motivated and sales-oriented Assistant Service Manager to join our thriving commercial truck service department. If you have a strong background in commercial truck mechanics and a passion for customer service and sales, we want to talk to you!

In this pivotal role, you'll work closely with the Service Manager to ensure the efficient operation of our shop, drive service sales, and maintain the highest level of customer satisfaction. You'll leverage your mechanical expertise to understand customer needs, provide accurate recommendations, and effectively up-sell services and parts.

What You'll Do:

• Drive Service Sales: Actively identify opportunities to up-sell services, maintenance plans, and parts to maximize revenue.

• Customer Relations: Build strong relationships with our commercial clients, serving as a primary point of contact for their service needs. Address inquiries, provide estimates, and ensure a smooth service experience from drop-off to pick-up.

• Technical Liaison: Utilize your in-depth knowledge of commercial truck systems to accurately diagnose issues, explain repairs to customers, and provide technical guidance to our team of skilled technicians.

• Operational Support: Assist the Service Manager with day-to-day operations, including scheduling, workflow management, and quality control.

• Team Collaboration: Work closely with parts, sales, and administrative teams to ensure seamless communication and exceptional service delivery.

• Problem Solving: Proactively address customer concerns and resolve issues efficiently and effectively.

What We're Looking For:

• Proven Commercial Truck Mechanical Background: Extensive hands-on experience working with a variety of commercial trucks and their complex systems. Diagnostic proficiency is a must.

• Sales Acumen: A natural ability to identify customer needs, present solutions, and close sales. Experience with service upsell strategies is highly valued.

• Exceptional Communication Skills: Clear, concise, and professional communication – both written and verbal – with customers, technicians, and management.

• Customer-Focused Mindset: A genuine desire to provide outstanding service and build lasting customer relationships.

• Leadership Potential: While not a direct management role, we're looking for someone with the drive to take initiative and grow within our organization.

• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records in a fast-paced environment.

• Computer Proficiency: Experience with service management software and basic office applications.

Why Join American Motors?

At American Motors, we pride ourselves on a supportive work environment, continuous training opportunities, and a commitment to our employees' success. We offer competitive compensation, comprehensive benefits, and the chance to be part of a respected leader in the commercial truck industry.

If you're a results-driven professional with a strong commercial truck mechanical foundation and a passion for sales, apply today!