HVAC Service Manager

Job Description

Job Description

Job Summary

Key Responsibilities

Team Leadership & Management:

• Supervise, mentor, and inspire a team of HVAC Technicians.
• Provide ongoing training and development opportunities to ensure technical expertise and excellent customer service.
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a positive, productive team environment with an emphasis on safety, quality, and customer satisfaction.

Operations Management

• Manage service scheduling, technician assignments, and job workflows to ensure timely, efficient project completion.
• Ensure all work complies with company standards, safety regulations, and local codes.
• Oversee inventory, ordering parts and tools to support field operations.
• Support job estimation and pricing to maintain competitiveness and profitability.
• Track and report on department performance, including revenue, costs, and customer satisfaction.
• Monitor and manage the service department budget for operational efficiency.

Customer Relations

• Serve as the point of contact for escalated customer inquiries and complaints, ensuring resolution and satisfaction quickly and professionally.
• Ensure a high level of customer satisfaction by maintaining strong relationships with clients and addressing any concerns that arise.
• Conduct post-service follow-ups with clients to ensure ongoing satisfaction and encourage repeat business.

Quality Control & Safety

• Ensure that all HVAC service work adheres to industry standards and company protocols.
• Maintain high safety standards to protect employees and customers and ensure compliance with OSHA and other safety regulations.
• Review and resolve technical issues and service challenges, ensuring top-quality results on every job.

Qualifications & Requirements

• 5+ years of HVAC service experience, including 2+ years in a supervisory/management role
• Strong knowledge of residential HVAC systems (troubleshooting, maintenance, repair)
• Proven leadership, coaching, and team development skills
• Excellent communication and customer service abilities
• Strong organizational, time-management, and problem-solving skills
• Proficient with HVAC service software and business tools (e.g., Microsoft Office, ServiceTitan)
• High school diploma required; associate degree in HVAC preferred
• Relevant HVAC certifications (EPA, NATE, OSHA)
• Valid driver’s license with clean driving record