Personal Banker — Elevate Client Wealth & Loyalty

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail organization, you will be based in Phoenix, AZ. Branch Location

702 E UNION HILLS DR

PHOENIX, AZ 85024

Job Description Acquires and deepens the branch customer base through proactive sales and service activities, manages the customer experience by identifying opportunities to improve financial wellbeing, collaborates with ecosystem partners to grow customer share of wallet, and positions PNC solutions to drive new revenue and loyalty. Drives proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement to elevate client loyalty; delivers full PNC conversations to identify appropriate solutions and leverages ecosystem partnerships and community Centers of Influence. Creates customer loyalty and grows wallet through a differentiated experience, performs lobby engagement to connect with customers, positions products, and educates customers on managing transactions using technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive loyalty. Manages risk through adherence to all policies and procedures, demonstrates sound judgment within limits, maintains heightened scrutiny to avoid loss, and participates in daily branch operations to ensure efficient, accurate completion. Employee Expectations Customer Focused – knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions, leveraging that information to create customized solutions. Managing Risk – assesses and effectively manages risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework. Qualifications Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs Work Experience: Typically requires an Associate’s degree or equivalent, with 3+ years of related experience. A comparable combination of education, certification, and experience (including military service) may be considered. Education: No Degree required Certifications: None required Licenses: Background checks required as per Consumer Financial Protection Bureau regulations. Benefits PNC offers a comprehensive range of benefits: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy and doula reimbursement; educational assistance (select programs fully paid); and a robust wellness program with financial incentives. Paid time off includes parental leave, up to 11 paid holidays, 9 occasional absence days, 15‑25 vacation days depending on career level, and additional days based on years of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io, including "accommodation request" in the subject line and your name, job ID, and preferred contact method. The information will be kept confidential and used only for reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and, for registered roles, the SAFE Act and/or FINRA, which prohibit hiring individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in hiring practices. #J-18808-Ljbffr PNC