Veterinary Receptionist

Veterinary Receptionist – Full-Time

Frankenmuth Birch Run Veterinary Hospital is looking for a friendly, dependable, and organized Full-Time Veterinary Receptionist to join our team.

Our reception team plays an important role in the experience our clients have from the moment they call or walk through our doors. We are looking for someone who enjoys helping people, communicates well, stays organized in a busy environment, and understands how important compassion and professionalism are in veterinary medicine.

Our hospital cares for a wide variety of patients, including dogs, cats, and exotic pets, which makes our practice unique and keeps every day interesting.

Located in the Frankenmuth and Birch Run area, our hospital serves clients from Frankenmuth and many surrounding communities. The area offers the charm of a smaller community while still being conveniently located near Birch Run, Saginaw, and surrounding areas. Frankenmuth is known for its welcoming atmosphere, local restaurants and shops, festivals, and year-round events, making it a great place to work and be part of the community.

Job Responsibilities

• Greet clients and patients in a warm, professional manner
• Check patients in and out of the hospital
• Schedule appointments and maintain an organized appointment calendar
• Answer incoming phone calls and assist clients with general questions
• Take accurate messages and communicate information to doctors and team members
• Process invoices, payments, deposits, and other client transactions
• Maintain accurate client and patient information in the practice management system
• Assist with prescription requests and pickups according to hospital protocols
• Communicate with clients regarding appointments, medical records, follow-up needs, and prescription pickups
• Handle incoming and outgoing email, mail, medical records, and other correspondence
• Assist clients with pet food, preventatives, supplements, and other hospital products
• Maintain a clean, organized, and welcoming reception and waiting area
• Help manage patient and client flow by communicating with the medical team throughout the day
• Provide excellent customer service during both routine and emotionally difficult situations
• Maintain client and patient confidentiality
• Follow established hospital policies and procedures
• Work collaboratively with doctors, technicians, assistants, management, and fellow receptionists

Skills / Qualifications

• High school diploma or equivalent
• Previous veterinary reception experience preferred, but not required
• Previous customer service, medical reception, administrative, or high-volume front-desk experience is a plus
• Excellent verbal and written communication skills
• Strong customer service skills
• Strong organizational and multitasking abilities
• Comfortable working with computers, phones, email, and scheduling software
• Ability and willingness to learn new technology and hospital protocols
• Strong attention to detail and ability to accurately document information
• Ability to remain calm and professional during busy or difficult situations
• Dependable, punctual, and reliable
• Team-oriented with a willingness to help where needed
• Comfortable working around dogs, cats, and exotic pets
• Ability to communicate compassionately with clients during emotional situations
• Ability to stand, bend, stoop, and move throughout the hospital as needed

What Makes Our Hospital Different

Frankenmuth Birch Run Veterinary Hospital isn't your typical dog-and-cat-only veterinary practice. In addition to providing care for companion animals, our team also sees exotic pets, creating opportunities to learn something new almost every day.

You may greet a puppy in the morning, help a longtime client with their senior cat, and schedule an appointment for an exotic patient later that afternoon.

We also believe veterinary medicine works best when the entire hospital operates as one team. Our receptionists are an essential connection between our clients and medical staff and play a major role in keeping the hospital organized, communicating important information, and creating a welcoming experience.

What We're Looking For

We are looking for someone who genuinely enjoys working with people and animals.

The right person for this position is friendly but professional, comfortable talking with clients, able to multitask without losing attention to detail, and willing to learn.

Veterinary experience is certainly a plus, but we also recognize that great receptionists can come from other customer-service environments. Someone with strong medical reception, dental reception, hospitality, administrative, or high-volume customer-service experience may be a great fit for our team.

Most importantly, we are looking for someone who is dependable, communicates well, enjoys being part of a team, and wants to build relationships with the clients and community we serve.

Position Details

Position: Full-Time Veterinary Receptionist Location: Frankenmuth Birch Run Veterinary Hospital – Frankenmuth, MI Schedule: Full-time, approximately 30+ hours per week, based on hospital scheduling needs Compensation: Competitive pay based on experience

Benefits

Full-Time Team Members are eligible for CareVet benefits, including:

• Competitive base pay plus revenue share bonus program
• Medical, dental, and vision insurance
• Short-term and long-term disability
• Life insurance
• 401(k) with company match
• Paid time off
• Free continuing education
• Mental health support
• Employee pet-care benefits
• Opportunities for continued learning and career growth within CareVet

Join Our Team

If you enjoy helping people, love animals, and want to be part of a veterinary team where your role truly matters, we'd love to meet you.

Join a hospital where you can build relationships with clients, interact with a unique variety of patients, continue learning, and become part of a team serving Frankenmuth and the surrounding communities.

Apply today and join the Frankenmuth Birch Run Veterinary Hospital team!