Director of Bursar Operations

Job Title: Director of Bursar Operations Location: Indianapolis – Downtown Campus Job Type: Full-time Classification: E-2 Salary Range: $65,000 - $75,000/annually (based on experience) Reports To: Executive Director Finance Who We Are: We are an open-access college that fuels Indiana’s economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are “higher education at the speed of life!” Our Values: • Empathy: We stand with our students, partners, and communities. • Integrity: We treat all with dignity and respect. • Accountability: We deliver on our commitments. • Agility: We innovate, iterate, and transform. • Connectivity: We connect with partners to strengthen communities and ensure student success for all. About the Role: We are seeking a Director of Bursar Operations to join our team. In this role, you will provide management and leadership to accounts receivable/Bursar staff. You will also provide recommendations for enhancing customer service and making processes more effective and efficient in all areas of responsibility. Key Responsibilities: The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards. Oversee the revenue and collection process, including the recording of revenue through Banner and Workday and reconciliation of the accounting feeds (cash clearing reconciliation). Oversee account billings process for external and internal customers, including degree and non-degree students, skills training students, and third-party sponsors. Manage and oversee third-party employer billing processes utilizing Zoho, including invoice generation, payment tracking, and collections escalation for unpaid accounts. Routinely review accounts receivable balances and implement regional invoicing procedures. Provide the Executive Director of Finance with a proposed write-off listing of those accounts greater than one year, in accordance with College policy. Evaluate the collection process and customer service provided by the Bursar office to provide efficient and customer-oriented ways to improve student experience. Provide students with general information concerning billing options, scholarship opportunities, and other sources of assistance available to them for continuing their education. Oversee tuition waiver and deferral process provided to students by request. Respond to customer complaints In conjunction with the Executive Director of Finance, responsible for maintaining proper internal controls and ensuring compliance with College policies and procedures in all areas of responsibility. Responsible for reviewing students in a non-paid status and implementing strategies to reduce the number of non-paid drops each term. Education & Experience: MINIMUM QUALIFICATIONS Bachelor’s degree with three to five years related experience Team player and demonstrate leadership capabilities Effective project manager able to implement projects with key stakeholders on time and within budget. Must have high ethical standards and ability to exercise sound judgment in dealing with politically sensitive situations and catering to differing interests. Excellent organizational, verbal, written and listening skills Strong computer skills, including Microsoft Office, and Web based applications PREFERRED QUALIFICATIONS Master’s degree preferred Prior Bursar Office experience Banner and Workday software experience Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued. Why Join Us? Opportunity to work on innovative and impactful projects. Collaborate with a team of skilled professionals. Competitive compensation and benefits package. Continuous learning and development opportunities. Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes: Health & Wellness Multiple medical plan options paired with a Health Savings Account with a generous employer contribution Dental plan with no-cost preventive services and coverage for orthodontia Vision plan with low-cost exams and allowances for glasses or contact lenses Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources Wellness program with opportunities to earn $250 in Wellness Rewards Flexible Spending Accounts for healthcare (limited purpose) and dependent care Retirement & Financial Security 10% employer retirement contribution, fully vested after two years Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage Short-term and long-term disability benefits Educational Benefits Fee remission for employees, spouses, and dependent children Tuition assistance for undergraduate, graduate, and doctoral programs Paid professional development opportunities Work‑Life Balance Generous paid time off, including vacation, sick leave, holidays, and winter recess Flexible work arrangements where available Paid childbirth recovery leave (8 weeks) Paid parental leave (4 weeks) Additional Perks Eligibility for Public Service Loan Forgiveness Additional discounts on gym memberships, transportation, and various retail services Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date. Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights. At Ivy Tech, you’ll be part of something bigger, where collaboration fuels innovation, learning is a shared journey, and meaningful goals become life-changing achievements. As Indiana’s only full-fledged community college, we’re deeply rooted in our mission to empower students, strengthen communities, and support one another every step of the way. No matter your role, you’ll be valued, supported, and inspired because here, people come first. Our faculty and staff are united by purpose, driven by passion, and proud of the difference we make together. Join a team where your work matters. Discover your potential. Make your impact. Ivy Tech is the largest singly accredited community college system in the nation. Providing education across Indiana, we motivate and inspire students as they pursue their futures. To achieve this, it takes a community of over 6,500 employees in 75 locations. Competitive benefits and professional development programs The most advanced technologies in our classrooms and training facilities Collaborative and innovative culture with a focus on creativity and employee belonging Commitment to adapting to meet Indiana's workforce needs and fostering a sustainable, inclusive workplace