Collector/Resolution Specialist

Collector/Resolution Specialist

Brock & Scott has been a trusted leader in the financial services and real estate industry for over 25 years with a commitment to helping our clients succeed. Our attorneys and staff drive solutions that create value and results to achieve client goals and help them accomplish more. Through multiple offices across our geographic footprint, we work as one team, at our best each day, putting our clients' interests first.

Earn $1,500+ per month in bonuses! Mostly inbound leads. Grow your career with training and advancement opportunities. Are you a motivated go-getter ready to make an impact? Brock & Scott, PLLC is seeking energetic, results-driven individuals to join our Collections team as Collector/Resolution Specialists. This is a great opportunity for individuals who are motivated by results and enjoy helping customers find solutions. Many people from a variety of backgrounds have succeeded in this role, so prior collections experience is not required. If you have a high school diploma, a positive attitude, strong communication skills, and a drive to succeed, we will provide the training and support you need to be successful.

What You'll Do

Help consumers resolve accounts through professional and respectful interactions by phone, email, and mail. Handle primarily inbound calls and assist customers with account questions, payment options, and resolution opportunities. Work with consumers to identify appropriate repayment solutions based on account circumstances and applicable policies. Track customer communications and maintain accurate, timely account records. Recommend appropriate next steps and generate repayment documents when needed. Meet established individual and team performance, quality, and attendance goals. Provide excellent customer service while maintaining compliance with Firm policies, procedures, and applicable laws and regulations. Demonstrate ownership of assigned accounts and work independently to achieve established goals. Adapt to changes in policies, procedures, systems, and business needs.

Position Requirements - What We're Looking For

High school diploma or GED required. Call center experience is desired; prior collections experience is not required. Experience in legal, insurance, or banking is a plus. Clear, professional, and effective verbal and written communication skills. Strong empathy, active listening, problem-solving, and customer service skills. Motivated, results-driven approach with the ability to meet individual and team goals. Strong time management and organizational skills. Ability to work independently while contributing to a collaborative team environment. Professional and respectful approach when communicating with consumers, coworkers, and business partners.

Compensation Details

Up to $18.50 per hour + bonus potential of $1,500+ per month plus the opportunity to earn $1,500+ per month in performance-based bonuses for on-target performers. The compensation amount is not guaranteed. Individual compensation is based on various factors unique to each candidate. This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, experience, and qualifications.

Why Join Brock & Scott?

Brock & Scott offers a collaborative and supportive environment where employees have the opportunity to build valuable customer service, communication, negotiation, and problem-solving skills while growing their careers. With comprehensive training, primarily inbound call opportunities, performance-based bonus potential, and opportunities for advancement, this role provides a strong foundation for building a long-term career with a stable and growing regional law firm.

Benefit Details

Brock & Scott, PLLC offers an attractive benefit package to full-time employees on the 1st of the following month of hire. The insurance portion includes medical, dental, voluntary life, voluntary vision, and critical illness, all at competitive rates. At the 90-day introductory period, the Firm also provides a basic life insurance policy in the amount of one time your annual salary (with a minimum of $25,000 and a maximum of $200,000.00) at no cost. Full-time employees receive paid holidays, including six (6) firm-recognized holidays and one (1) Day of Observance, as well as a PTO package of 12 days per year. PTO accrues monthly and is credited on the 15th of each month, in accordance with firm policy. PTO benefits increase after 2 years of employment and again after 5 years of employment. After six months of service, employees over the age of 21 become eligible to participate in the firm's 401(k) plan at the beginning of the next quarter.

Geographic Eligibility

Applicants must currently reside within Brock & Scott, PLLC's geographic footprint. Eligible states include: AL, CT, FL, GA, IN, KY, ME, MD, MA, MI, NH, NJ, NC, OH, PA, RI, SC, TN, TX, VT, VA, and WV.

Pre-Employment Requirements

Employment with Brock & Scott, PLLC is contingent upon the successful completion of all required pre-employment screenings and verifications, which may include, but are not limited to, a criminal background check, conflict of interest check, employment and education verification (as applicable), and a pre-employment drug screening. Drug testing is conducted only after a conditional offer of employment has been extended and in accordance with applicable federal, state, and local laws.

Ready to Build Your Career? If you're motivated by helping people, achieving goals, and building a career with a growing organization, we encourage you to apply and join the Brock & Scott Collections team.