Public Safety Operations Coordinator

Public Safety Operations Coordinator Public Safety Operations Coordinator functions as a front-line professional and is a member of the team responsible for the forward-facing operations of the division of Public Safety carrying out the mission of enhancing the campus experience. The position serves as the primary point of contact for students, faculty, staff, parents, alumni, visitors, and vendors, and performs a diverse range of administrative duties with a high level of independence and accountability. Manages the front desk at public safety including completing submissions of documents, observing video feeds, and communicating with officers and dispatch. Performs safety and security duties as assigned to assist public safety officers in the performance of their duties. The position handles telephone and in-person inquiries and ensures that all customers have a positive, personalized experience. Responsibilities Initial contact and provides service in person, over the phone or internet. Responds quickly and resolves problems and complaints, notifying supervisor or officer when requested. Follows up on complex issues until complete resolution is achieved. Maintains detailed records of customers needing lost property pickup or reporting lost property. Reports irregular activities. Maintains a thorough knowledge and understanding of policies and procedures, effectively interprets, explains, and enforces them. Provides general information about Public Safety Services. Safeguards confidential and protected information according to the Family, Education Rights and Privacy Act (FERPA) in the public setting, Criminal Information and Criminal Records. Provides complex, highly detailed services using enterprise platforms including Transact ID card system and AIM Facilities Management System. Manages housing services: issues loaner keys and fobs; maintains accurate inventory. Operates card production hardware and software to issue identification cards on weekends and after hours. Handles parking and transportation issues, public safety after hours drop box. Provides operational support to all areas of Public Safety on projects and initiatives. Assists in accomplishment of tasks to ensure timely completion and excellent customer outcomes. Qualifications High school diploma with preferred experience in customer service and administrative experience. Experience with online software applications, social media, and Microsoft Office is preferred. Must be able to pass a Background Investigation. Required Knowledge, Skills, and Abilities Exceptional customer service skills and ability to manage multiple tasks in a fast-paced environment. Well organized, personable, and detail oriented. Excellent verbal and written communication skills. Knowledge of Transact ID Card Systems and AIM Facilities Management System a plus. Ability to monitor social media for possible issues affecting public safety. Excellent interpersonal skills: ability to effectively manage and facilitate work with diverse individuals; ability to establish and maintain collaborative working relationships with internal and external colleagues. Ability to work independently and as part of a professional team. Ability to make decisions and resolve problems. Ability to understand, interpret and explain policies and procedures in an engaging manner. Ability to remain calm and poised during an emergency, and maintain a courteous demeanor under stressful circumstances. Ability to learn, master and adapt quickly to new technology and software. Additional Comments Regarding Position Position is required to work a fixed day, evening, or night schedule including weekends and holidays; classified as an essential employee and may be required to report to campus during or following inclement weather or other events. Must be able to navigate an urban campus and historic buildings that do not have elevators and lift 25 pounds. Incident Command System Training, Stop the Bleed Training and First Aid will be provided. Candidates will receive designation as a South Carolina State Security Officer with the ability to work off duty jobs and events they select. Uniforms provided. Ability to sit and stand in one location for long periods of time, including constantly changing from a sitting to a standing position and vice versa. This position will be required to fill any need deemed necessary by the Chief of Police or his/her designee. Salary $37,200 – $40,000 Benefits Insurance: Health/Dental/Vision Life Insurance Paid Leave: Sick/Annual/Parental Retirement Long Term Disability Paid Holidays Free CARTA Bus Service Employee Tuition Assistance Program (ETAP) Employee Assistance Program (EAP) Full Benefits Package – Click Here EEO Statement The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu. Contact Information View email address on click.appcast.io General Information: View phone number on click.appcast.io Mailing Address: 66 George St., Charleston, SC 29424 #J-18808-Ljbffr