Service Department Business Development Coordinator

Service Business Development Coordinator (BDC)At Young Owosso, we strive to make every customer a customer for life. Our dealerships have proudly served Mid-Michigan for many years, and our continued success is built on delivering exceptional customer experiences and creating long-lasting relationships with our customers and employees alike.Are you looking for a career that combines competitive pay, performance incentives, and a great culture? Do you enjoy helping customers, building relationships, and working in a fast-paced environment? If so, we want to talk with you!Young Chevrolet Cadillac of Owosso is seeking an energetic, organized, and customer-focused Service Business Development Coordinator (BDC) to join our growing service team.CompensationStarting pay of $16.00 per hourWeekly payMonthly and performance-based spiffs and bonusesOpportunities for advancement within the Young Automotive GroupWhat We Offer401(k) with Company MatchMedical, Dental, and Vision InsuranceCompany-Paid Life InsurancePaid VacationFamily-Owned and Operated CompanyOngoing Training and DevelopmentOpportunities for Career Growth and AdvancementSupportive and Team-Oriented Work EnvironmentPosition SummaryThe Service BDC Coordinator serves as the first point of contact for many of our customers and plays a critical role in driving service retention, appointment scheduling, and customer satisfaction. This position is responsible for managing inbound and outbound customer communications while helping maximize service department opportunities.ResponsibilitiesAnswer inbound service calls and assist customers with scheduling service appointments.Make outbound calls to customers regarding declined services, overdue maintenance, recalls, and retention opportunities.Contact customers regarding appointment confirmations, reschedules, and follow-up communication.Monitor and respond to online appointment requests, emails, text messages, and chat inquiries.Assist in maintaining advisor schedules and optimizing appointment flow.Work closely with Service Advisors and management to identify customer needs and create positive customer experiences.Support dealership marketing campaigns and service promotions.Maintain accurate customer records and communication notes within dealership systems.Track customer interactions and business development activities to support departmental goals and reporting.Assist with customer satisfaction initiatives and service retention programs.Perform additional administrative and customer service duties as assigned.QualificationsHigh School Diploma or equivalent required.Previous customer service, call center, scheduling, hospitality, retail, or automotive experience preferred.Strong verbal and written communication skills.Excellent phone etiquette and professional demeanor.Ability to multitask and thrive in a fast-paced environment.Strong organizational skills and attention to detail.Ability to work independently while contributing to a team environment.Basic proficiency with Microsoft Office and computer systems.Experience with dealership software, scheduling systems, or CRM tools is a plus.Why Join Young Chevrolet Cadillac?Become part of a dealership that values its employees and customers.Work in a professional, fast-paced environment where your efforts directly contribute to department success.Gain valuable automotive industry experience with opportunities for advancement throughout our dealership group.Join a family-owned organization that believes in promoting from within and investing in employee development.If you enjoy helping customers, building relationships, and making a positive impact every day, we encourage you to apply and become part of the Young Chevrolet Cadillac family.