IT Helpdesk Technician | Hourly - Gee Automotive Companies

IT Helpdesk Technician

IT Helpdesk Technician Milwaukie, OR

Full-Time | On-Site | Supporting Greater Portland Area

Are you a self-motivated IT professional looking for an opportunity to work independently while being part of a larger, collaborative team? Our company is seeking an IT Helpdesk Technician to provide support for our locations across the greater Portland Area, based out of our central office in Milwaukie, OR.

About the Role

As the on-site IT Helpdesk Technician, you will be responsible for handling Level 1 and Level 2 IT support requests, troubleshooting technical issues, replacing and configuring computers, and escalating more complex issues to the systems admin team. This position requires strong communication skills, accountability, and the ability to work independently while aligning with the goals of our broader IT team.

Why Join Us?

• Be the go-to IT support for a major location while having the backing of an experienced IT team.
• Gain exposure to a variety of technical challenges and opportunities for skill development.
• Work in a dynamic environment where your contributions make a direct impact.
• Competitive salary, benefits, and opportunities for growth.

IT Helpdesk Technician Job Responsibilities

• Provide hands-on IT support across multiple locations and assist with remote support needs across the greater Portland area and beyond.
• Handle Level 1 and Level 2 support requests, including hardware/software troubleshooting, network connectivity issues, and account access problems.
• Manage computer replacements, setups, and configurations for new and existing users.
• Document issues and resolutions in the IT ticketing system, ensuring timely follow-ups and updates.
• Communicate recurring or critical technical issues to the systems admin team for resolution.
• Collaborate with remote IT team members to maintain consistency in IT operations and security standards.
• Assist with network troubleshooting, printer issues, and general IT maintenance tasks as needed.

IT Helpdesk Technician Benefits and Compensation

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

Qualifications

• 1-3 years of IT helpdesk or technical support experience (or equivalent education/training).
• Strong troubleshooting skills with Windows operating systems, Microsoft 365, and common business applications.
• Experience with basic networking, printer setup, and hardware support.
• Ability to work independently and manage priorities with minimal supervision.
• Strong verbal and written communication skills for effectively supporting end users.
• A customer-service-oriented mindset with patience and problem-solving skills.
• Valid driver's license and ability to travel within the Portland area.

Corporate hiring requirements: 18 years or older with a clean driving record, valid driver's license, ability to pass a criminal background check, and a drug screen.

If you're a proactive problem-solver who thrives in an environment where you can take ownership of IT support responsibilities, we'd love to hear from you!