Customer Service Programs & Community Engagement Specialist

Abbott seeks a Customer Service Programs & Community Engagement Specialist to design and implement process improvements, coordinate customer projects, and facilitate cross-departmental collaboration. The role involves analyzing service metrics, managing customer satisfaction initiatives, and supporting product launches within the Vascular division.

Responsibilities

• Analyze customer service processes, identify issues, and develop corrective actions for long-term improvement
• Design and manage projects addressing systemic impacts with measurable solutions
• Coordinate customer projects and events to drive engagement and satisfaction
• Facilitate interdepartmental meetings with manufacturing, marketing, QA, sales, and inventory teams
• Support team training and guidance on system improvements and process implementation

Requirements

• Bachelor's degree or equivalent education and work experience combination
• Minimum 2 years experience in medical laboratory, field service, clinical, or diagnostic product environment
• Strong analytical and process improvement skills
• Cross-functional project coordination and communication abilities
• Customer account management and engagement experience

Compensation: $50,700.00 – $101,300.00 base