Practice Optimization Partner

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives

• Paid Certifications

• Tuition Reimbursement

• Comprehensive Benefits

• Career Advancement

• This position starts at $63,100.00-$94,650.00 annually. Final pay will depend on work location and level of experience​.

**This location will require being on-site in the Indianapolis, Bloomington or Lafayette area.

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. 

Practice Optimization Partner II's work with and advise clinic operators and leaders to maximize revenue cycle performance. Experts in identifying issues, root cause analysis and able to provide thoughtful insights demonstrating executive presence to top level leaders. Partners provide consultative insights, recommendations for physician practice activities in the following areas: Registration, Scheduling, Time of Service Collections, Pre Authorizations/Referrals, Charges, Charge Reconciliation, Charge Lag, Patient Portal Utilization and Patient Satisfaction.

Job Competencies:

• Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.

• Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It’s “All for One and One for All”

• Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.

• Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.

• Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.

• Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.

Essential Job Functions:

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

• Assess and examine client revenue cycle processes in the physician practice (front end – first phone call
  through charge submission/reconciliation).

• Conduct in-depth root cause analysis and deliver actionable recommendations.

• Independently conduct research to formulate solutions to challenges.

• Create educational content derived from root cause analysis and instruct practice staff.

• Work alongside and in conjunction with Pre-Access on identified acute related issues, such as referrals, pre-authorizations, etc.

• Collaborate seamlessly with other revenue cycle teams to address and resolve issues while delivering a high level, personalized service within the defined team scope.

• Ability to lead teams and meetings professionally while building strong relationships.

• Consistently adheres to all department policies and procedures

• Engage and cultivate a positive workplace atmosphere while building strong relationships.

• Proficiency in all essential job functions with minimal guidance from direct leader.

• Provide training and skill development for peers.

• Takes full responsibility of managing and developing projects for assigned client(s).

Required Job Experience:

• 5 to 7 years

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Education Level:

• Bachelors degree or equivalent experience

Other Preferred Knowledge, Skills and Abilities: ​  

• Clear understanding of the revenue cycle operations in a physician practice.

• Ability to perform critical thinking in-depth analysis of root cause of an issue and identify efficient and effective solutions.

• Proficiency in manipulating and preparing data for root cause analysis, report generation and effective data visualization.

• Must have excellent written and verbal communication skills with the ability to speak/present to client leadership utilizing Executive Presence.

• Proficiency with multiple EHR platforms and ability to identify and propose resolution to issues in the system.

• Proficiency in Microsoft programs including Word, Power Point, OneNote and Excel at a minimum.

• Ability to adjust quickly and seamlessly to abrupt change.

• Ability to travel when needed.

• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

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Required Certification:

• CRCR, CSPPM, CSBI, or other approved job relevant certification.

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