Service Desk Analyst - I/S-Operations- Days - FT

Job Summary:
Provides 24/7 network, hardware, and software support for the organization’s computer information systems and devices which includes troubleshooting and resolving issues for clinical, administrative, and financial applications, desktop issues, and mobile devices. Oversees and monitors network status, evaluates the performance of multiple applications, runs appropriate testing and diagnostics, and escalates issues to other applications and network analysts as needed. Oversees the Information Systems Service Desk operation and provides excellent customer service.

Qualifications

Required Qualifications:

Education:

Associate degree in information technology or related field is required. Three or more years of experience working in information technology providing assistance on applications can be considered as meeting the Associate degree requirement.

Experience:

At least three years experience (in addition to the required educational experience) in customer service; experience with PC applications in a multi-computer environment.

Skills, Knowledge, Abilities: Customer service; strong organizational skills, self-motivated, leadership, interpersonal, problem-solving. Ability to effectively communicate and collaborate with hospital and medical staff. Decisiveness when needed, integrity, responsibility, and accountability. Excellent oral and written communication skills.

Preferred Qualifications:

Education: Bachelor’s degree. Formal education in customer service.

Experience:

Three years experience supporting clinical, financial, and administrative computer applications and providing customer service in a hospital multi-computer system. Previous call center experience.

Skills, Knowledge, Abilities: Expert in customer service and technical computer and application support in a multi-system hospital environment. Ability to use service/help desk incident reporting software, multi-computer system monitoring, network status, and computer performance software. Excellent typing ability. Ability to use Microsoft Windows, Word, Excel, and Outlook.