Street Outreach Advisor

Street Outreach Advisor

Location: Hybrid - Field Based (Based on Hiring County)

Employment Type: Full-Time

Compensation: $24-$27 per hour

FLSA Status: Non-Exempt

About Pacific Health Group

At Pacific Health Group, we care deeply about the people and communities we serve. We meet individuals with kindness, respect, and understanding—listening first, honoring each person's journey, and offering support without judgment.

Through compassionate, person-centered healthcare, behavioral health services, and social supports, we walk alongside people as they work toward healing, stability, and a healthier, more hopeful life.

Our Core Values

• Speak with integrity—clear, respectful, and honest in every interaction.
• Embrace innovation, trying new ideas, learning fast, and improving care.
• Own our roles, staying accountable for outcomes and documenting accurately.
• Build genuine connections with members, families, and teammates through empathy and cultural sensitivity.
• Lead with trust by being consistent, transparent, and following through.
• Celebrate wins together, recognizing individual and team achievements.
• Collaborate with purpose, partnering across departments and with community providers to solve problems.
• Ask for support and offer support, because thriving together is how we serve our members best

Overview

Our Street Outreach Advisors work directly in the community to connect individuals with the care and support services that improve health and stability. Through in-person outreach and strong partnerships with community-based organizations, they help create reliable referral pathways across healthcare, behavioral health, housing, and other essential supports.

This is a highly field-based role, with most time spent meeting partners, engaging individuals, and expanding access to services in high-need communities. Street Outreach Advisors play a hands-on role in turning community connections into meaningful care access.

Community Partnerships

• Identify and prioritize community-based organizations across more than 100 categories within assigned local markets.
• Build and maintain referral-generating partnerships that support access to Enhanced Care Management, Community Supports, Behavioral Health, Street Medicine, and Case Health Worker services.
• Take ownership of an outreach territory by developing and sustaining partner relationships that produce ongoing referrals.

Field Outreach

• Spend the majority of the workweek in the field meeting with potential partners and engaging the community through in-person outreach.
• Identify individuals who may benefit from PHG services and facilitate warm referrals or enrollments through direct engagement.
• Balance relationship building with consistent follow-through to support steady referral activity.

Coordination and Documentation

• Accurately document outreach activity, referrals, and partnerships in CRM tools.
• Coordinate with internal care teams to ensure referrals are tracked and closed-loop.
• Share observations and insights from the field to inform outreach strategy and improvement.

Success Measures

• Consistent referral generation and growth within assigned territory.
• Strong and sustained community partnerships across priority service categories.
• Accurate and timely CRM documentation and referral tracking.
• Increased community awareness and engagement with PHG services.
• Positive collaboration and feedback from internal care teams and external partners.