Patient Care Navigator

Patient Care Navigator

The Patient Care Navigator provides telephonic and field-based case management services to clients enrolled in the CALAIM Enhanced Care Management and Community Support Program. This person is the main point of contact for clients. The Patient Care Navigator builds strong relationships with clients to stay engaged in medical care and adhere to their medications. Patient Care Navigators are committed to removing the client's barriers to care by identifying critical resources for clients, helping them navigate through health care services and systems, and promoting client health. They work closely with the Care Team, which may include doctors, nurses, and other clinical staff to support positive client health outcomes.

FLSA Status - Non-Exempt - Salary Range - $22.00 - $25.00 per hour

Reports To - Program Manager - Direct Reports - None

Location - Los Angeles, CA - Travel - Up to 40%

Work Type - Regular - Schedule - Full Time

Position Description:

• Telephonic and field-based outreach to engage clients in our care management program.
• Establishes close relationships with and serves as a point of contact for clients.
• Deliver weekly or monthly health education and promote self-management to clients.
• Communicate with Care Team members (Care Coordinators, Community Health Worker, Primary Care Physicians and other health care providers) to facilitate client care.
• Observe, report, and assess client self-administration of medication.
• Identify resources for clients to overcome barriers to care, such as transportation, housing, and childcare arrangements.
• Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance.
• Maintain strict confidentiality in accordance with agency policies.
• May meet with clients after primary care physician appointments to review and update care plan with the Care Coordinator

Position Expectations:

• Meet with Care Team (including, but not limited to, Care Coordinator, Community Health and primary care provider) to discuss client care issues and needs and facilitate client health care.
• Maintain documentation of all client encounters and complete reporting requirements according to organization standards
• Track client information, schedules, files, and forms in a confidential manner.
• Track client attendance at medical appointments and patient navigation sessions and initiate outreach and missed appointment procedures, as necessary.
• Attend and represent the organization at professional conferences, in-service trainings, and meetings at the request of or with the approval of supervisor.
• Interest in working with underserved, homeless populations.
• Physical demands associated with office work.
• 40% local travel
• Some evening work may be required.

Qualifications:

• Minimum high school degree, some college education preferred.
• Strong understanding of cultural competency with the target population
• Bilingual (English/Spanish) preferred.
• Computer literacy desirable
• Commitment to the mission of care coordination
• Passionate, trustworthy, and empathetic when working with clients.
• Ability to build relationships with different types of people, including clients, organization members, and health care providers.
• Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members.
• Organized with confidential client material and appointment tracking.
• Flexible and adaptable in response to changing client and health care providers' needs.