Cage & Player Services Manager (Harrah's & Tropicana Laughlin)

Job Description

Join the Caesars Entertainment Family

Why Harrah's & Tropicana Laughlin Are the Employer of Choice

At Harrah's & Tropicana Laughlin, our Facilities team keeps the property running smoothly, safely, and efficiently. When you join us, you become part of a company that values craftsmanship, teamwork, and Caesars Entertainment's signature Family-Style Service.

What Sets Us Apart

• Earn Your Bachelor's Degree for FREE through Caesars Entertainment and our university partners
• Student Loan Debt Assistance to help lighten your financial load
• A People-First Culture where every team member is valued
• Affordable Medical, Dental & Vision Plans with flexible options
• 401(k) with Company Match to support your long-term financial goals
• Caesars Entertainment's Signature Family-Style Service that makes our workplace feel like home
• Paid Time Off so you can recharge
• Exclusive Discounts on hotel stays, dining, entertainment, retail, and more

Cage & Player Services Manager - Harrah's & Tropicana Laughlin

Job Summary

The Manager of Cage & Player Services is responsible for implementing Harrah's & Tropicana Laughlin credit strategies, financial policies, and programs to govern credit and collection activities in compliance with internal controls. This role also provides support and service to Caesars Rewards members and guests to ensure maximum satisfaction. Additionally, this position promotes the success of Player Services by assisting guests through the membership process and explaining benefits, promotions, and events.

Responsibilities

• Manages Cashier and Caesars Rewards personnel to ensure proper procedures are followed
• Determines staffing requirements and prepares team schedules
• Approves check cashing and credit privileges within authorized limits
• Oversees confidentiality and security of all financial and guest records
• Works collaboratively with internal departments to support gaming guest services
• Provides leadership and guidance to supervisory staff to promote engagement and job satisfaction
• Maintains awareness of new developments in Cage and Caesars Rewards programs and implements initiatives
• Champions customer service initiatives and drives achievement of service score goals
• Selects, trains, and develops team members
• Conducts performance evaluations and recommends wage increases and promotions
• Addresses team member concerns and administers or recommends corrective action when necessary

Qualifications

• High school diploma required; college degree preferred
• 5-7 years of gaming experience, including at least 2 years in a supervisory role
• Minimum 5 years of experience in financial, cashier, or cage operations

Additional Qualifications

• Fluent in English (written and verbal)
• Proven leadership success
• Flexibility with shifts, hours, and days off
• Strong interpersonal and communication skills
• Knowledge of gaming regulations, auditing procedures, and accounting practices
• Proficiency in computer and spreadsheet applications
• High attention to detail and strong math skills
• Ability to manage multiple priorities in a fast-paced environment
• Knowledge of internal control standards
• Demonstrates integrity and compliance with regulatory requirements
• Maintains a clean financial-related criminal record
• Acts as a role model, representing Caesars Entertainment with professionalism and encouraging others to do the same
• Adheres to all regulatory, company, and departmental policies and procedures

Physical, Mental & Environmental Demands

• Ability to lift and carry up to 60 pounds
• Ability to stand for extended periods
• Mobility to move throughout the casino and work areas
• Ability to reach, grasp, bend, squat, and push/pull

Be Part of Something Legendary

If you're ready to bring your leadership skills, financial expertise, and dedication to guest service to Harrah's & Tropicana Laughlin, we'd be proud to welcome you to the Caesars Entertainment family.