Vice President of Operations

Vice President of Operations

Location: Southfield, MI (on-site) / National Travel Required

Employment Type: Full-Time

Reports To: Executive Leadership Team

Lead Operational Excellence at Scale with EPIC Health

EPIC Health is seeking a strategic, data-driven, and execution-focused Vice President of Operations to lead and optimize operations across our growing multi-state healthcare organization.

This role is designed for a proven operations leader with a strong background in business operations, Lean methodologies, Six Sigma, and industrial engineering principles who has successfully managed complex, multi-site and multi-state organizations.

The VP of Operations will play a critical role in driving operational scalability, process standardization, efficiency, quality improvement, and organizational growth across all markets. This individual must be equally comfortable leading high-level strategy and diving into operational detail to solve problems and improve performance.

What You'll Do

Operational Leadership & Strategy

• Lead operational strategy across multiple markets and clinic locations nationwide.
• Develop scalable systems, workflows, and operational frameworks to support continued growth.
• Drive operational consistency, efficiency, and accountability across all business units.
• Partner with executive leadership to align operational initiatives with company goals and expansion plans.

Process Improvement & Performance Optimization

• Implement and lead Lean, Six Sigma, and continuous improvement initiatives across the organization.
• Analyze operational performance metrics and identify opportunities to improve efficiency, throughput, patient experience, and financial performance.
• Standardize workflows, SOPs, and operational best practices across locations.
• Lead root-cause analysis and corrective action planning for operational challenges.

Multi-Site & Multi-State Oversight

• Oversee operations across multiple states and locations, ensuring alignment, compliance, and performance consistency.
• Support regional and local operational leaders through coaching, accountability, and strategic guidance.
• Ensure successful integration of new locations, acquisitions, and expansion initiatives.

Financial & Business Operations

• Partner with finance and executive leadership on budgeting, forecasting, labor optimization, and cost management.
• Drive operational KPIs related to growth, efficiency, staffing, patient satisfaction, and profitability.
• Identify opportunities for operational scalability while maintaining service quality and patient outcomes.

Team Leadership & Culture

• Build and lead high-performing operational teams focused on accountability, collaboration, and continuous improvement.
• Mentor and develop leaders across operations and clinic management teams.
• Foster a culture of operational excellence, innovation, and execution.

What You Bring

Required Qualifications

• Bachelor's degree in Business, Industrial Engineering, Healthcare Administration, Operations Management, or related field required.
• Minimum of 7+ years of progressive operational leadership experience in multi-state, multi-site organizations.
• Proven success leading large-scale operational improvement initiatives.
• Strong background in:
• Lean methodologies
• Six Sigma
• Industrial engineering principles
• Process optimization and systems thinking
• Experience managing complex operational environments with multiple locations and high-volume operations.

Preferred Qualifications

• Master's degree (MBA, MHA, or related field) preferred.
• Lean Six Sigma certification strongly preferred.
• Experience in healthcare, retail healthcare, or other high-growth service industries preferred.

Skills & Competencies

• Strong executive leadership and decision-making abilities
• Highly analytical with a data-driven approach to operations
• Exceptional project management and organizational skills
• Ability to lead through growth, change, and operational complexity
• Strong communication and cross-functional collaboration skills
• Hands-on leadership style with a focus on execution and accountability

Why Join EPIC Health?

• Lead operations at a rapidly growing, mission-driven organization
• Opportunity to shape national operational strategy and scalability
• Collaborative executive leadership environment
• High-impact role with significant growth potential
• Competitive compensation and executive benefits package

Ready to Build and Scale Operational Excellence?

If you are a transformational operations leader who thrives in fast-paced, growth-oriented environments and has a passion for building scalable systems that drive results, we want to hear from you.

Apply today and help shape the future of healthcare operations at EPIC Health.

* Background checks are required for this role.