IT Support Specialist

Company East Hartford Public Schools Website East Hartford Public Schools is a public K–12 school district serving the East Hartford community, supporting students, faculty, and administrative staff across multiple school buildings. The district operates a complex and mission‑critical IT environment that includes classroom technology, administrative systems, and network infrastructure. The IT team is currently managing staffing gaps due to medical leaves and is prioritizing reliable Tier 1 & Tier 2 support coverage to maintain day‑to‑day operations and support upcoming infrastructure initiatives. Location East Hartford, CT
On‑site presence required across district buildings (primary office: 1110 Main St, East Hartford, CT 06108) Interview Process

• Single virtual interview preferred to move quickly
• Interview with IT leadership
• Target interview window: Wednesday, 9:00–10:30 AM

Engagement Type Temporary (with potential to extend or convert based on ongoing needs and approvals) Compensation Targeting $20-$24/hr. , depending on experience and scope alignment Schedule

• Standard workday: 7 hours/day
• Typical hours: 8:00 AM – 4:00 PM (1‑hour lunch)
• Targeting 5 days/week to equate to full‑time coverage

Why the Position Is Open This temporary role is needed to address immediate staffing gaps caused by multiple medical-related absences within the IT team. The district requires consistent Tier 1 & Tier 2 support coverage to maintain service levels across schools while stabilizing operations and preparing for future expansion. There is strong potential for longer‑term need, with a separate RFP planned later for broader IT growth. Keys to the Right Hire

• Proven Tier 1 and Tier 2 support experience
  Hands-on user support, ticket resolution, and troubleshooting across hardware, software, and peripherals in a structured environment.
• Strong customer service and communication skills
  Must be comfortable supporting students, faculty, administrators, and staff with patience and professionalism.
• K–12, municipal, or enterprise environment experience preferred
  Familiarity with public-sector IT standards, multi-site coordination, and documentation is a plus.
• Ability to work independently and collaboratively
  Comfortable taking ownership of daily support tasks while working alongside an existing IT team.
• Project exposure is a plus
  Experience assisting with infrastructure initiatives such as wireless access points, inventory, or hardware refreshes is welcomed but not required.
• Immediate availability
  Able to start quickly and complete required background checks prior to onboarding.

Job Ad Why take the role of a Temporary Tier 1 & Tier 2 Support Specialist?This is an opportunity to play a critical role in supporting a K–12 school district during a time of transition. Your work will directly impact classroom technology, faculty productivity, and district operations, ensuring students and staff have the reliable IT support they need every day.

• Provide meaningful, hands‑on IT support in an education-focused environment
• Join an established IT team with clear priorities and documentation
• Gain exposure to district‑wide systems, devices, and infrastructure projects
• Opportunity for extension or expanded scope as district needs evolve

What will the Tier 1 & Tier 2 Support Specialist do?

• Provide Tier 1 and Tier 2 technical support via ticketing system, phone, email, and onsite assistance
• Troubleshoot and resolve issues related to Windows devices, laptops, desktops, printers, classroom technology, and peripherals
• Support Microsoft technologies including Windows, Office 365, Teams, Active Directory , and endpoint devices
• Perform hands‑on support across school buildings, working directly with end users
• Assist with asset inventory, device deployment, and hardware lifecycle management
• Support or assist with wireless access point (AP) work and related documentation as needed
• Maintain clear communication with users regarding issue status and resolution
• Collaborate with IT staff on day‑to‑day support needs and ongoing initiatives

What are the requirements?

• 1–3+ years of experience in a Tier 1 / Tier 2 IT support role
• Strong troubleshooting skills across hardware, software, and basic networking
• Excellent communication and customer service skills
• Organized, dependable, and able to manage multiple priorities in a structured environment
• Comfortable working fully on‑site across district locations
• Ability to pass required background checks for a school environment