Trainer, Operations Excellence

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS

_ Our Team Members Drive Us! _ Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! 

We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. 

Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description:

The Operations Excellence Trainer plays a vital role in improving shop performance through the delivery of field-based and virtual training for Parts Administrators and other team members responsible for parts management. This individual contributor will support the successful implementation and utilization of the company’s parts platform, drive adherence to established parts rulesets, and reinforce best practices from estimate through to invoice.

This role requires a high level of autonomy, adaptability, and the ability to engage diverse shop teams across multiple markets. With up to 75% travel, the Trainer will work hands-on with shop leaders and parts personnel to deliver training, support onboarding, and build capability through continuous coaching and follow-up.

Key Job Responsibilities 

• Deliver effective training programs to Parts Administrators and supporting roles in the field, focusing on parts procurement, reconciliation, and return workflows.
• Monitor, track and reinforce use of company parts systems (OPS) and tools, ensuring team members understand and adhere to established processes and rulesets.
• Establish rulesets within OPS to lock in efficiencies and effectiveness of parts purchasing
• Monitor, track and reinforce use of company primary suppliers in OPS
• Conduct hands-on shop visits, side-by-side coaching, and virtual training sessions to support the onboarding and upskilling of team members.
• Partner with shop leadership and the Sr. Manager to assess training needs and recommend targeted learning interventions.
• Support rollout of new platform features or process changes through clean, consistent training and communication.
• Maintain a strong understanding of parts best practices and serve as a go-to resource for day-to-day questions and troubleshooting.
• Track participation and effectiveness of training efforts, escalating opportunities for improvement and success stories.
• Collaborate with peers and cross-functional teams to ensure training materials are aligned with operational goals and current systems.

Minimum Education and/or Experience Required for the Job

• Associate degree or equivalent experience required; Bachelor’s degree in Business, Operations, or related field preferred.
• Minimum three (3) years of experience in parts operations, preferably within automotive collision repair or a related industry. Prior experience conducting training, onboarding, or mentoring preferred.
• Proficiency with parts procurement systems and operational processes strongly preferred.
• Google Suite experience required (Docs, Sheets, Slides, etc.).

Required Knowledge, Skills, & Abilities

• Strong working knowledge of parts operations, including ordering, returns, and reconciliation
• Comfortable facilitating both one-on-one and group training sessions in the field and virtually.
• Excellent interpersonal and communication skills, with the ability to influence and engage team members at all levels.
• Self-starter with strong organizational and time management skills.
• Ability to translate complex processes into clear, teachable steps.
• Capable of managing priorities in a fast-paced, dynamic environment.
• Bilingual skills are a plus.

Other Requirements  Travel, physical requirements, etc.

• Up to 75% travel required across the U.S.
• Must have a valid driver’s license.
• Ability to occasionally lift training materials or equipment (up to 25 lbs).

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job. 

Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

Compensation Details:

$60,000 - $80,000 / Year

Compensation is commensurate with skill, education and experience. 

Supplemental Pay: 

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.