Principal Software Engineer Veza

About Veza

Veza is the identity security platform for human non-human and AI agent access. Customers use it to see who and what has access to what govern it and remediate risk across cloud SaaS and on-prem systems.

Agent security is the inflection point. Static access reviews cant keep up with autonomous agents acting at machine speed. Security is shifting to continuous real-time control: just-in-time access for agents automated remediation of policy violations and real-time governance of agent actions as they happenreplacing standing privileges and periodic reviews.

Veza is in transition growing quickly as part of ServiceNows Security & Risk organization. The Chief Architect will shape how the platform scales to meet this new category.

What youll do

• Own the end-to-end architecture of the Veza platform including the access graph ingestion pipeline authorization and policy engine and the services built on them. Lead the evolution toward a graph-native data model (Neo4j or equivalent) that scales to billions of relationships and complex permission hierarchies. Set the standards every team builds to.
• Lead the next-generation data architecture. Evolve the core graph and storage model for order-of-magnitude growth in customers entities and relationships with a clear migration path from todays system and no customer disruption.
• Define the architecture for non-human identity and AI agent security. Make Veza the system of record for what agents can access and design for governance guardrails and auditability.
• Set the AI architecture for Vezas own agents and features : agentic patterns evaluation observability cost and capacity planning and a multi-vendor LLM strategy that avoids lock-in.
• Modernize the integrations framework. Veza has 300 integrations and they drive a disproportionate share of support load. Establish a scalable testable self-service framework that raises reliability and cuts onboarding time.
• Architect how Veza fits into ServiceNow. Veza is not built on the ServiceNow platform. Define the integration model shared identity and data contracts and UI surfacing patterns that deliver a unified customer experience without forcing a rewrite.
• Drive deployment flexibility : multi-region SaaS data residency regulated-industry requirements (e.g. EU financial regulation such as DORA) and federal-grade deployment including the compliance and operational constraints each brings.
• Govern architecture across teams. Run architecture reviews manage tech debt and the security backlog and make clear documented build-vs-buy and sequencing decisions.
• Raise the bar on engineering practice including heavy use of AI coding agents automated testing coverage defect escape reduction and operational excellence with SRE.
• Represent Vezas architecture to executives customers partners and ServiceNow architecture and security leadership.
• Mentor architects and senior engineers and build the next layer of technical leadership.

Qualifications :

What you bring

Core

• 15 years in software engineering with 5 years as a staff/principal/chief architect or equivalent over a large multi-team platform.
• Deep experience designing multi-tenant cloud-native SaaS at enterprise scale: distributed systems large-scale data and graph systems APIs and microservices.
• Hands-on Kubernetes and cloud experience (AWS required; multi-cloud a plus) and modern DevOps IaC and SRE practices.
• Strong background in graph databases and data structures. Hands-on experience with Neo4j or similar graph platforms; understanding of immutable or event-sourced storage models and their operational trade-offs.
• A track record of leading large architectural migrations in a live production system.
• Experience influencing without direct authority across multiple teams and geographies (US EU India).
• Executive-level communication with the ability to write and defend an architecture decision to engineers customers and the C-suite.
• Strong proficiency in Python and Go or Java with the ability to go deep in code and design reviews.

Security and identity

• Strong background in identity and access: IGA IAM PAM authorization models access reviews lifecycle management or adjacent security domains.
• Understanding of non-human identity (service accounts secrets API keys workload identity) and emerging agent identity and authorization models.
• Experience building security products that meet their own security and compliance bar (SOC 2 FedRAMP or equivalent data residency).

AI

• Experience delivering production AI systems: LLMs agentic architectures RAG evaluation observability guardrails human-in-the-loop and managing model cost and capacity.
• Active use of AI-native development tools (Claude Code Cursor Codex or equivalent) and the ability to drive adoption across teams.

Preferred

• Experience through an acquisition or platform integration aligning an acquired architecture with a parent platform.
• Prior experience with integration-heavy platforms (hundreds of connectors) and the reliability challenges they bring.
• Familiarity with graph databases or immutable/event-sourced storage models.
• BS/MS in Computer Science or a related field or equivalent experience.

Success in the first 12 months

• A published org-wide architecture vision and roadmap for the next-generation platform with committed milestones.
• An integrations modernization plan in flight with measurable reduction in escalations and onboarding time.
• A defined adopted pattern for Veza-ServiceNow integration and UI surfacing.
• A sustainable architecture review and governance process the teams actually use.
• Clear architecture for agent and NHI security that product and sales can take to customers.

For positions in this location we offer a base pay of $199100 - $348400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time