Relationship Manager

Who We Are: Crossroads Equipment Lease & Finance, LLC, is a wholly owned subsidiary of the Velocity Vehicle group, one of California's largest commercial vehicle dealers. Established in 2006, and based in Rancho Cucamonga, California, Crossroads engages in the business of commercial medium and heavy-duty truck financing and leasing. We offer operating and finance leasing as well as direct financing to our commercial customers. Crossroads has experienced dynamic growth, expanding our portfolio and developing relationships with transportation companies that have locations outside the state of California, expanding our finance products to all states to service these customers. What's in it for You: Crossroads is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits. What You'll Do: We are a leading commercial lender specializing in financing commercial trucks and trailers. Our vendor partners are the lifeblood of our business, and we are introducing a new Relationship Manager role to elevate our service and strengthen these critical partnerships. The Relationship Manager will serve as the primary point of contact for assigned vendors, managing the loan from approval to funding. This role blends sales acumen with exceptional customer service, ensuring a seamless experience for our vendor partners while driving deal volume and conversion. Job Duties: Sales & Relationship Management Support BDM objective of cultivating strong, trust-based relationships with assigned vendors to drive repeat business and increase deal flow. Identify opportunities to grow vendor engagement and improve deal quality. Partner with Business Development Manager to serve as the vendor’s advocate within the organization, ensuring their needs are met promptly and professionally Deal Lifecycle Management Collaborate closely with BDM and other internal departments to move deals more effectively and efficiently from approval to funding. These tasks include but are not limited to the following: Follow up with vendors on open approvals to increase conversion ratio Responsible for resubmission after approval to include collateral changes, down payment requests, rate concessions, etc. Maintain open and productive communication with BDMs to facilitate a seamless experience for the customer Update deal status in Aurora based on dealership feedback (decline reason, etc.) Gather all required information from vendor and/or customer in order to draft loan/lease documents. Monitor deal progress and proactively communicate updates to vendor. Collect and review all stipulations required for funding Ensure timely and accurate funding of approved deals. Required Skills and Qualifications: Proven experience in commercial lending, finance, or vendor sales support preferred. Strong interpersonal and communication skills with a customer-first mindset. Detail-oriented with excellent organizational and time management abilities. Ability to manage multiple deals and priorities in a fast-paced environment. Ability to draft loan documentation Understanding of credit underwriting processes is a plus. Compensation: $68,000-$78,000 annual salary depending on skills and experience Benefits Crossroads Offers: Fantastic Culture 401k + match Health, Dental & Vision Insurance + HSA & FSA Employer paid Life Insurance Paid Vacation Days Sick Leave Company perks such as employee discounts, company events and training programs Excellent Training and Career Advancement Opportunities Crossroads Equipment Lease & Finance, LLC is an equal opportunity employer. Crossroads prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr