Customer Service Representative

Job Title: Customer Service Representative

Duration (Contract): 6 Months

Client Location: El Paso, TX

Location Preference: Onsite

Job Description:

As a Customer Service Representative, you will work with Retirement Services Operational Support Team is a department within Tier 2 of Client Services & Support (CS&S). Retirement Services OST provides expertise on complex product and service questions about retail IRAs (i.e., Traditional, Roth, Inherited IRA, Educational Savings Account) and small business retirement plans (SEP, SIMPLE, QRP/ QKEPA, i401k). We also process several retirement account transactions such as distributions, Roth conversions, and changes to tax withholding elections. We inspire client loyalty by providing specialized guidance and solutions to fulfill client needs and we place heavy emphasis on employee development and collaboration.

Required Skills, Experiences, Education and Competencies:

• Strong technical skills, including knowledge of Windows (XP), internet searching, database systems (Excel), email (Outlook), and Microsoft Teams

• De-escalation.

• Excellent customer service skills

• Hi-volume call center experience in Financial Industry

• Passion for service with strong client-focus and the desire to help people

• Strong communication and relating skills with the ability to navigate and explain complex subjects such as IRS rules and regulations to client

• Ability to work a flexible shift in response to business demand

• Positive attitude, enthusiasm, professionalism, adaptable mindset, and strong work ethic with high level of integrity and ethics

• Well-developed organizational, time management, prioritization, and analytical skills

• The ability and desire to work cooperatively with team members

• Ability to set challenging goals and focus on achieving or exceeding them

• Proven leadership skills and experience

• Demonstrated desire to lead as well as challenge yourself to learn and grow in Retirement Services

The hourly range for roles of this nature are $18.00 to $23.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.