Customer Service Representative

Job Description Customer Service Representative - Milgard Windows & Doors (Part of MITER Brands) Simi Valley, CA | Onsite Monday-Friday | 8:00 a.m. - 5:00 p.m. Hourly Pay: $24.00 - $26.00 (based on experience) Role Purpose TheCustomer Service Representative plays a key role in delivering an exceptional customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to drive efficient outcomes and high customer satisfaction. About MITER Brands MITER Brands is one of the nation's leading manufacturers of vinyl windows and patio doors, with trusted brands including Milgard, MI Windows & Doors, and PGT Innovations. With manufacturing facilities across the U.S., we are committed to innovation, quality, and delivering exceptional service - for our customers and our team members. Core Skills (Required) These are the skills needed to be successful from day one: Customer Communication: Ability to communicate clearly, professionally, and empathetically via phone and email Problem Solving: Ability to assess customer concerns, determine appropriate next steps, and drive resolution Organization & Accuracy: Strong attention to detail when managing requests, documentation, and follow-ups Time & Priority Management: Ability to manage multiple requests while meeting deadlines in a fast-paced environment Scheduling & Dispatch Coordination: Experience coordinating schedules, managing appointments, and optimizing technician routing to meet service timelines Collaboration: Ability to work effectively with cross-functional teams to resolve customer issues Professional Judgment: Ability to handle sensitive situations, payments, and customer data responsibly Transferable & Learnable Skills These skills can be developed with training and on-the-job support: Learning product knowledge related to windows, doors, and warranty processes Navigating internal systems to track warranty claims, service requests, and payments Dispatching and scheduling field service technicians across assigned regions Communicating service timelines and setting clear customer expectations Prioritizing and adjusting schedules to accommodate urgent or changing service needs Adapting to shifting priorities while maintaining service quality What Success Looks Like In this role, success means: Customer inquiries are resolved accurately and within expected timelines Warranty claims are validated and processed efficiently Field technicians are scheduled and dispatched effectively to maximize service efficiency You are able to successfully manage a high-volume workload without sacrificing quality or customer experience Customers feel informed, supported, and confident throughout the process Internal partners receive complete, timely information to support resolution Service commitments and quality standards are consistently met 2-3 years of previous customer service or scheduling/dispatch experience preferred. Tools & Work Environment High-volume phone and email communication with customers Internal service, dispatching/scheduling , and payment systems Cross-functional collaboration with Field Service, Sales, Leadership, and Engineering Fast-paced, customer-focused environment requiring flexibility and professionalism Education & Experience (Flexible) High school diploma or equivalent required Customer service, dispatching, scheduling, or coordination experience preferred Experience in manufacturing, building materials, construction, or service industries is a plus Experience in windows, millwork, or warranty processes is helpful but not required Why Join MITER Brands? Stable weekday schedule Competitive hourly pay Opportunity to work with trusted, nationally recognized brands Supportive, team-oriented environment Clear career growth opportunities into roles such as Senior Customer Service, Dispatch/Operations, or Inside Sales Hands-on training and development to expand your skills in customer service, operations, and scheduling A role where your work directly impacts customer satisfaction and business success #MITERsimi What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance. Health & Wellness Three comprehensive medical plan options Prescription drug coverage Dental insurance Vision insurance Teladoc virtual healthcare services Employee Assistance Program (EAP) Annual Wellness Clinic Financial Protection Company-paid Life Insurance Voluntary Life Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Supplemental Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays 401(k) retirement plan with company match Tuition Reimbursement Program Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.