Service Manager

Job Description

Job Description

Position Summary

The Service Manager is the face of our shop and a key part of our repair team. This role blends customer service, service writing, and shop operations with hands-on mechanical work. You'll be the primary point of contact for customers while also assisting with basic diagnostics and repairs alongside our technicians. This is a great fit for someone who enjoys variety, wants ownership over the customer experience, and has solid foundational mechanic skills.

Key Responsibilities

Customer Service & Service Writing

• Greet customers, answer phones, and manage the front counter
• Write up repair orders, explain recommended services in plain language, and provide accurate estimates
• Communicate with customers throughout the repair process (status updates, approvals for additional work, pickup)
• Handle scheduling and manage the shop's daily workflow/appointments
• Process payments, invoices, and basic paperwork
• Resolve customer concerns professionally and follow up to ensure satisfaction
• Order parts and coordinate with suppliers as needed

Hands-On Mechanical Work

• Perform basic maintenance and repair tasks, including:
  • Oil changes and fluid services
  • Tire rotations, balancing, and basic tire repair
  • Brake inspections and pad/rotor replacement
  • Battery testing and replacement
  • Basic diagnostics (check engine lights, visual inspections)
  • Filter replacements (air, cabin, fuel)
  • Belt and hose inspections/replacement
• Assist technicians with more complex jobs during busy periods or as needed
• Perform test drives and quality checks before vehicles are returned to customers
• Keep the service bay and customer areas clean and organized

Shop Operations

• Help maintain accurate service records and customer history
• Track inventory of common parts and shop supplies
• Support the owner with day-to-day operational tasks as needed
• Uphold shop safety standards and procedures

Qualifications

Required:

• 2+ years of experience in automotive service writing, customer service, or a related front-counter role
• Basic to intermediate mechanical skills (comfortable performing routine maintenance and simple repairs)
• Strong communication skills and a customer-first attitude
• Ability to multitask in a fast-paced, small-shop environment
• Valid driver's license with a clean driving record
• Basic computer skills (shop management software, email, scheduling tools)