Imaging Support Specialist

Description The Imaging Support Specialist serves as the primary liaison between radiology operations and healthcare technology, supporting radiologists, imaging staff, and clinical teams with imaging workflow and system-related issues. This role is ideal for a Radiology Technologist or imaging professional looking to transition into imaging informatics and healthcare IT. The successful candidate will possess a strong understanding of radiology workflows, excellent problem-solving skills, intellectual curiosity, and a customer-focused mindset. Extensive IT experience is not required. Instead, we are seeking someone who enjoys troubleshooting, learning new technologies, and collaborating across clinical and technical teams to improve imaging operations. Serve as Tier 1 support for radiologists, triaging technical issues and ensuring resolution through proper ticket routing and follow-up. Round onsite in imaging departments to proactively identify and address workflow or system concerns. Provide after-hours on-call support on a rotational basis Monitor and troubleshoot PACS and related imaging systems; escalate issues as needed. Collaborate with radiology, IS, and biomedical teams to optimize imaging workflows and downtime protocols. Maintain and manage ticket documentation, ensuring timely resolution and communication with providers. Assist with workflow optimization projects such as hanging protocol clean-up and downtime planning. Support remote-reading physicians by being physically present to resolve onsite issues when needed. The ideal candidate is a Radiology Technologist or imaging professional who wants to expand their career into imaging informatics and healthcare technology. They are naturally curious, enjoy solving problems, and take ownership of issues from investigation through resolution. Success in this role requires: Strong analytical and troubleshooting skills. A methodical approach to problem-solving. Willingness to perform both strategic and hands-on operational support. Ability to learn technical concepts and systems over time. Passion for improving the experience of radiologists and imaging staff. Key Competencies Problem Solving & Critical Thinking Customer Service Excellence Radiology Operations Knowledge Workflow Optimization Communication & Collaboration Technical Curiosity & Learning Agility Accountability & Follow-Through Skills radiology, Customer service, troubleshooting, healthcare industry Top Skills Details radiology,Customer service,troubleshooting Additional Skills & Qualifications Ability to work independently and manage own workload Strong problem-solving and follow-through on ticket resolution Comfortable with remote and onsite support Willingness to participate in rotational on-call coverage Experience supporting remote-reading physicians Preferred Qualifications Experience as a Radiology Technologist strongly preferred. Exposure to PACS, RIS, Epic Radiant, PowerScribe, or similar imaging platforms. Prior involvement with imaging system implementations, workflow optimization, or department super-user responsibilities. ARRT certification or prior radiology credentials preferred. Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Columbus, GA. Pay and Benefits The pay range for this position is $40.00 - $47.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Columbus,GA. Application Deadline This position is anticipated to close on Sep 29, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. TEKsystems