Growth Customer Success Manager

Job Description

Job Description

Who we are:

Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game - but for communication. Whether it's a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Toastmasters, and Dale Carnegie use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers. The result is stronger performance, greater team readiness, and a more scalable path to impact.

We're building a new category called Experiential Learning: a new AI-powered category that helps people learn through conversational roleplays. People don't learn from slides: they learn through dialogue, questions, and iteration. Yoodli makes that process interactive, personalized, and always up to date. It's learning that feels fun, builds confidence, and finally lets organizations measure the ROI of training.

We've raised $40M in Series B funding, doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.

• TED Talk with our "Why"
• Explainer on experiential learning

As a Growth Customer Success Manager, you'll be responsible for retaining and growing 40-60 mid-market accounts by building strong customer relationships, increasing satisfaction, and driving product adoption. Your work will focus on understanding your customers' business objectives, helping them leverage Yoodli in alignment with those objectives, and ensuring your customers are achieving the maximum possible value through their partnership with Yoodli. All of this will be done in close collaboration with Yoodli's sales, product, and leadership teams.

• 4-6 years of experience in customer success or account management
• Proven track record of managing customer relationships, driving adoption, and achieving successful customer outcomes
• Experienced running renewals, driving expansion, and leading QBRs
• Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
• Proficiency in customer engagement platforms and CRM tools
• Strong ability to systematically prioritize your accounts based on customer health, adoption, sentiment, etc.
• Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
• Excited about working in a fast-paced, quickly evolving startup environment
• Humility, bias for action, and team-first-attitude, with a love for learning

• Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
• Comfortable with embracing AI to enhance your efficiency, improve outcomes, and elevate the customer experience
• Ability to develop strategies, playbooks, and best practices throughout the customer lifecycle, from onboarding to renewal and expansion 

• Total compensation is targeted at $125,000 - $150,000 (depending on experience), including variable pay based on quarterly goals
• Equity opportunities at a fast growing company
• Health, dental, vision insurance
• 401k plans
• Unlimited PTO, free lunches at the office
• We are targeting an East Coast based Remote hire.

• Huge impact opportunity: Build and scale a company from the ground up
• Competitive compensation: Includes a combination of cash base and commission compensation
• Work on a daily basis with the founding team and mentors
• Join a fun, inclusive and highly motivated team culture (and help define it!)