Support Technician

We are seeking a skilled and customer-focused IT Support Technician to join our technical support team. This role will be responsible for providing first-line support, managing backup and recovery processes, and ensuring the smooth operation of end-user IT services. The ideal candidate will have experience in helpdesk or service desk environments and demonstrate strong problem-solving and communication skills. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing systems. Diagnose and resolve hardware, software, and network-related issues in a timely manner. Log all support interactions, prioritize tickets, and upscale unresolved issues to Tier 2/3 support or specialists. Manage user accounts, permissions, and access control using tools like Active Directory. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Perform routine data backup, recovery testing, and documentation in accordance with IT policies. Support mobile devices, VPN connectivity, and remote access technologies. Maintain an updated knowledge base and contribute to technical documentation and FAQs. Collaborate with other IT teams and departments on larger infrastructure or system upgrades. Monitor system performance and recommend improvements to IT processes. Requirements: Proven experience in a helpdesk, support, or service desk role (Tier 1 or Tier 2). Familiarity with Windows OS, Microsoft Office Suite, and basic networking concepts. Understanding of ticketing systems Excellent troubleshooting, organizational, and communication skills. Ability to work independently and manage multiple tasks in a fast-paced environment. #J-18808-Ljbffr SR Talent Solution Inc.