Customer Operations Associate

Description

About the Company:

If you are you looking to become a part of a team who's on a mission to provide sustainable products to a number of industries around the world, J. Rettenmaier USA is the company for you! As the leading manufacturer of insoluble fibers, we take pride in our commitment to providing our employees with a comfortable and collaborative work environment, inclusive culture and the best training and development programs. To prove how much we value our employees' health and wellbeing in and out of the workplace we offer exemplary health, vision and Rx benefits, premium free dental and a generous 401k plan. Not to mention our competitive pay and many more employee perks. With a total of 8 locations across the US, we are always welcoming individuals eager to learn and grow with our fiber family.


What We Manufacture:

Whether it be a US trend or an industry standard, JRS USA fibers offer solutions to help fit product needs across a number of industries, including pharmaceutical, pet, and food. Produced from sustainable raw materials such as grains, fruits, vegetables, seaweed and trees, upcycled post-consumer materials and recycled pre-consumer materials, the functional benefits of our fibers are favorable throughout all the industries we serve.

See our website for more information about the company, careers and more:


Job Responsibilities & Duties

• Process A/R Invoicing ensuring accuracy of billing address, shipping address, items, quantities and pricing.
• Provide customer with requested documentation pertaining to shipment.
• File all A/R Invoices and maintain filing system.
• Run and verify month end reports to ensure all deliveries are invoiced within the required period.
• Communicate with a professional and friendly demeanor.
• Build relationships with customers through reliable service, knowledge and willingness to go the extra mile.
• Projects as assigned by Customer Operations Manager and Sales Operations Manager.
• Print and Scan all shipping documentation for electronic record retention where necessary.
• Double check shipments to ensure quantities delivery noted match the bill of lading.
• Delivery note any third party warehouse shipments ensuring quantity ordered is the quantity that shipped.
• Utilize queries, create A/R Invoices in SAP and verify all order details for accuracy.
• Communicate both internally and externally when there is a discrepancy to find resolution.
• Provide Accounting department with copies of the A/R invoice for all electronic submitted invoices.
• Provide customer required documentation as instructed on the order acknowledgement and warehouse
• Instructions for each shipment.
• Maintain file system for all invoicing documents purging and restructuring yearly.
• Professionally field phone calls, faxes and emails from customers and direct them to the correct contact, or collect the necessary information to forward.
• Prepare documentation for credit memos.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to all relevant policies and procedures.
• Other duties as assigned.

Requirements

• High school diploma required; a degree in a related field is a plus
• Proven experience in data entry and familiarity with A/R Invoicing and order fulfillment processes.
• Strong verbal and written communication skills, with the ability to communicate effectively with internal teams and customers.
• High attention to detail, particularly in managing orders, invoices, and shipment documentation, ensuring accuracy and adherence to established processes.
• Proficient in Microsoft Office Suite, including Outlook, Excel, and Word at a basic o intermediate level; familiarity with order processing software, preferable SAP or similar ERP SYSTEM.
• Capable of performing basic math calculations related to invoicing and order processing.
• Exceptional organizational and time management skills, able to prioritize tasks and manage multiple accounts and deadlines effectively.
• Ability to troubleshoot and resolve issues related to invoicing or order discrepancies in a timely manner.
• Willingness to provide support to the Customer Operations team and other departments as needed, contributing to overall business efficiency.
• Strong customer service focus, committed to delivering exceptional customer satisfaction.
• Willingness to take on additional accounts and responsibilities as the position grows, demonstrating flexibility in a dynamic work environment.